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CMS Database ITems
- Thread starter Ormiston
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Lopes is correct, Attached is the cut from CMS docs:
AUXOUTCALLS:-
The number of outbound extension calls that are placed by agents while they are in AUX or AVAILABLE, or while the agents have an ACD, AUXIN, or AUXOUT call on hold. AUXOUTCALLS are recorded in the SPLIT that is the OLDEST_LOGON, unless the agent placed the call with
an ACD call on hold. In this case, AUXOUTCALLS are recorded for the split/skill of the ACD call. AUXOUTCALLS includes
ACDAUXOUTCALLS, AUXOUTADJCALLS, and AUXOUTOFFCALLS.
AUXOUTADJCALLS:-
The number of AUXOUTCALLS that are placed to a destination outside the switch. If such calls are placed by an adjunct on behalf of an agent,they are also counted as AUXOUTADJCALLS.
AUXOUTCALLS:-
The number of outbound extension calls that are placed by agents while they are in AUX or AVAILABLE, or while the agents have an ACD, AUXIN, or AUXOUT call on hold. AUXOUTCALLS are recorded in the SPLIT that is the OLDEST_LOGON, unless the agent placed the call with
an ACD call on hold. In this case, AUXOUTCALLS are recorded for the split/skill of the ACD call. AUXOUTCALLS includes
ACDAUXOUTCALLS, AUXOUTADJCALLS, and AUXOUTOFFCALLS.
AUXOUTADJCALLS:-
The number of AUXOUTCALLS that are placed to a destination outside the switch. If such calls are placed by an adjunct on behalf of an agent,they are also counted as AUXOUTADJCALLS.
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