CMS Custom Reports Help!

[m90dom]

Hi All, I have an issue with CMS I need help, I cant find anything online or for the life of me figure out how to resolve it.

My issue is:

I am creating a custom report in CMS, it’s a historical. I can set the report up fine, when I go to edit-inputs I add the necessary ACD & Skill I want to run on.

But then when I run the report it runs the report on ALL skills within our phone system on CMS and goes back about a year! How can I stop this?

Your help would be greatly appreciated.

Many Thanks
Dom

 

[Stinney]

You need to edit the where clause and add the conditions of where the skills = the skills you input and the date range you choose.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[m90dom]

Thanks! That has worked!