CMS Centre Vue

[bobbywires]

Is there any way of generating a report that can tell me how many times a number is pressed to go out of the call flow,for example they press 1 for pension 2 for health and so on....Thx

 

[SF0751]

In our call vectors, each menu option has its own VDN. I run VDN reports to determine the menu selection counts.

Susan
You can have it all. You just can't have it all at once.

 

[Stinney]

We do the same with VDNs.

The only other way would be to have External Call History setup. There is a field that will show you last digits entered. However, if you have multiple levels of options it will only provide you with the last entry.

- Stinney

Quoting only proves you know how to cut and paste.