We have a call center with multiple skills added to one group. I have all vectors set up the same and all skill levels for the agents the same. I continue to have one of the skills keep a call in queue (today for 34 minutes) while the other skills are receiving calls properly. Every time the agent went into available, they would receive a call from a three minute wait time. Can anyone tell me what to look for? Again, all agents set up exact. All vectors set up to queue to skill at meduim.
thanks
thanks