CMS Call Record Rate Exceeded Limit

[springmore]

Hi,

We are currently seeing 40000 entries per month for this error.

Can anyone advise what information we are loosing?

Is the VDN table & Skill table records data included in this? or are they independant to the call_rec table?

Thanks

 

[mrjedi]

i have a simila problem but I know we have more agents in the switch than in the CMS. Is that your case ?

 

[multibus2]

What you are seeing is caused by the fact that call records are enabled in data storage allocation. If it has just 0 in it means that it is disabled any other number means it is enabled. The number reflects the number of records that will be stored. Call records are the cradle to grave records. You are not losing any statistical summary data.
Call records can store a maximum of 5000 records across all adminstered ACDs on the CMS. Call records can only process 400 in 20 minute period, if this exceeded all non-complete and exceeded records are ignored. If you need cradle to grave records and you are exceeding the (internal) call records limits, you will need external call records which will allow call record data to be sent to an external server. Needless to say this is not free..