Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CMS Average Calls Per Day Monthly report.

Status
Not open for further replies.
jerrygiberti

jerrygiberti

Technical User
Jul 25, 2005
6
US
Trying to create a custom monthly report that breaks down ACD calls by Average calls per day.


Also would like to create an interval report that canculates average call per hour per agent. Any help is appreciated..

thanks,
JerryG
 
Status
Not open for further replies.

Similar threads

J
  • Locked
  • Question
Custom CMS Report based off of Historical Skill report
Replies
0
Views
252
Jimbojambo
J
ncheung
  • Locked
  • Question
AVAYA CMS R20 SLA Report 1
Replies
9
Views
401
SoftwareRT
SoftwareRT
W
  • Locked
  • Question
CMS Reporting Avail -> Other -> ACD instead of Ring. Calls not counting for Summary reports
Replies
4
Views
365
Weslee
W
Bucky101
  • Locked
  • Question
Scheduling multiple CMS Reports reliably
Replies
1
Views
332
SoftwareRT
SoftwareRT
qzat4
  • Locked
  • Question
Avaya CMS: report real-time number of agent staffed (table cagent)
Replies
0
Views
269
qzat4
qzat4

Part and Inventory Search

Sponsor

Back
Top