CMS Agent logon/off report

[jedithumbs]

Hi guys,

Having just moved to another company i'm finding that they have their own way of configing things. Currently i'm house keeping stations/agent ID's.

My Q, is there a defualt report that i can run to view what agents have logged on in the last 2-3 months, used to have this report with the last company under designer, i've come unstuck and don't really want to write a new report, or is there another way to access this info that i have completely missed.

Many thanks

 

[SF0751]

CMS Supervisor
Historical Reports
Agent
Login/Logout (Skill)

Susan
Muffins are just ugly cupcakes.

 

[jedithumbs]

Thanks for your response, i'm not looking to do this by skill as we have so many, ideally i'd like to use a range i.e 160000-161000, this way i can see whats not been used for the month and remove.
Hope this makes sense.

Cheers

 

[warcomlee]

How about a Group Summary Monthly report? Create a group with all agents and sort by agent number. Anything missing = not in use. I guess an export to excel would allow some kind of pivot tables to make it clearer?

 

[Stinney]

Modify the Agent Attendance Daily report to allow multiple entries for Agent ID.

Add the Agent ID as a data item and to the table.

- Stinney

Quoting only proves you know how to cut and paste.

 

[jedithumbs]

Warcomlee, top man, now i remember this is how i did it last time, so simple.

Thanks for all your replies.