CMS Agent Group Summary Weekly report

[Timbo50]

Hi all

Not a great CMS report expert normally leave this to the workers

Someone raised the below are they correct ? Could the report be altered to correct this I cant believe as this is a standard out of the box report it's wrong after all these years it's not been corrected.

Any help greatly appreciated

At the moment the % Agent Occupancy with/without ACW in Agent Group Summary Weekly is incorrect. But the monthly report is correct. The weekly report does not include the outbound call time.

 

[DAVIDPAYNE]

You can not change the standard can reports. if that one does not do what you want then you would have to create a new report.