CME w/7960 phone, Soft Keys issue

[robertjo24]

We have one site in our company running CME, and I recently received a call from that office on an issue. I am running CME V3.3 on a 2811 router. The main admin has a 7960 w/expansion module, with multiple call appearances. She called the other day to report that when she is on a call, and someone else rings in, the soft keys that show the “hold” and “transfer” functions change to “answer” and “ignore”. With this, she cannot place a call on hold to answer another call. This is not necessarily service affecting, but very aggravating for her, and when momma ain’t happy…
I cannot tell if this is a recent occurrence, or she is just now reporting this.

I am not very familiar with the CME world, (We run mostly Avaya and Nortel), and I cannot find anything in the help files or on Cisco’s site.
Any ideas?

 

[pndscm]

The display jumps to the ringing line. She can do 2 things. If she answers the ringing call, it will put the active call on Hold automatically. Or she can use the Blue(?) up/down scroll bar in the middle of the phone to scroll back to the active call if she wants to Transfer the call. When she scrolls to th active call all the usual softkeys will re-appear.

 

[robertjo24]

That did it.

Thanks,