CME: Shared Mailbox for two extensions

[cdiross]

It's been requested to add an executive's line to his admins phone. However the executive wants to make sure his admin see's his phantom line ringing if he's on a call in progress on his mainline.

So I created a second line and Call forward Busy & Call Forward No Answer to the second line. I added the second line appearance to the admin phone. Then I have the second line Call forward busy and Call Forward No Answer to voicemail.

Everything works great in testing except when the second line goes to voicemail. I thought the call would go to the mailbox of the executive since the call was generated originally on his mainline then rolled over to the second. Instead I get a prompt there is no mailbox on the line since the second line doesn't have voicemail. It's just a dummy line.

How can I make that call end up back in his voicemail? Is it possible?

Thank you

 

[trvlr1]

In Unity, go to Subscribers and pull up the mailbox, on the left of the screen look for Alternate Extensions and enter the ext's there for the second line.I believe you can put 8-10 numbers in there if you wish.

 

[cdiross]

Hi trvlr1,

Thank you for the response. Unity is actually Callmanager's voicemail system.

CME use's a watered down version called CUE. That's what we're working with here.

Thank you

 

[trvlr1]

Sorry but that!

 

[cdiross]

No problem. Thanks for giving it a shot!

 

[brianinms]

I don't understand the purpose of the 2nd line on the executive phone if you are merely going to forward the first line to it. You need to look at a shared line or perhaps a hunt group depending on what you are trying to accomplish. You could always use a monitor or overlay on the admins phone as well.

 

[cdiross]

The second line is for his "Phantom" line. If he's on his line and a second call comes in he wants his admin to be able to see that second call coming in. By default if his mainline is on her phone she'll never see the second call.

I did figure it out though.

In CUE you have to add this argument.

voicemail mailbox-selection original-called

If his admin doesn't answer the second call, it will now default to his mailbox, not the last number forwarded to.