CME IP phone 49xx install at remote sites

[bluerigsby]

Hi,
Im a newbie to CME. Need to get the best process/practice
for installing phones on a new 28xx router. We hope to have the router set up at HQ then shipped to site. But the phones will be onsite and need configuring. How to manage this is the question. Need to know the MAC address to be able to configure the EPHONE on the router. But the site being remote makes this a challenge.

Does anyone out there install these remotely, using local resource to simply plug in etc. What method do you use to register the phones ? assuming you don't know the mac addresses in advance !

 

[trvlr1]

In situations where we do not have a technical contact on site, we try as often as possible to get any new phones sent to our location, configure them, then send them on to their final destination. It stops a lot of aggravation! In situations where we have to rely on the non tech AA on site, I find it best to write up a quick instruction list on what they need to do. With instructions to follow, there seems to be less issues than trying to walk a confused person through the process. If they have the phone first, we get them to give us the full MAC which we enter. If it is a reused phone, we get the last 4 digits of the MAC and it is fairly easy to trace.

Hope this helps!

 

[pndscm]

If CME is set up to do so, the phones will register automatically. Then once it powers up, you could ask the person to look at the phone's MAC through the settings button and find it by the last 4 characters and give them the appropriate ephone DN. This would eliminate the problems with reading the MAC off the boxes.