CME 8.x PRI DID problem

[phonedudeSr]

We have Cisco Call Manager Express system in one of my offices and have a block of 100 DID numbers that are currently provided by AT&T. The plan is to port them to a new provider. The Circuit has been provisioned and the provided us with 10 test numbers on that circuit. When we plug in their circuit and configure one of our Cisco IP phones to use one of the test numbers we are able to dial out but cannot dial into the test number, we get a busy. Also, our existing DID numbers are 973-526-3801 to 3900. All the test numbers have a 973-585-xxxx area code and prefix. When we configured one of the IP phones 6161 number gives us a busy signal. Is there someone who can assist us with resolving this? I am not sure if the new carrier is sending the correct number of digits or if this is a translations rule problem. See below for some of the configuration on the VGW.

voice translation-rule 1
rule 1 /^526/ //
rule 2 /^6224/ /4000/
rule 3 /^6225/ /3900/
rule 4 /^7648/ /4000/
rule 5 /^6226/ /3900/
rule 6 /^6227/ /4000/
rule 7 /^973526/ //
rule 8 /^6228/ /4000/
rule 9 /^3888/ /4000/
rule 10 /^585/ //
rule 11 /^973585/ //
!
voice translation-rule 4
rule 1 /\(^....$\)/ /973526\1/
!
voice translation-rule 5
rule 1 /\(^....$\)/ /973585\1/
!
voice translation-rule 6
rule 1 /^585/ //
rule 2 /^973585/ //
!
voice translation-rule 7
rule 1 /^7\(....\)$/ /01144129387\1/ type any unknown plan any unknown
!
voice translation-rule 9
rule 1 // /90/
!
voice translation-rule 11
rule 1 // // type any unknown plan any unknown

dial-peer voice 1900 pots
trunkgroup 1
corlist incoming user-international
description [ For Incoming ]
incoming called-number .
direct-inward-dial
!
dial-peer voice 1901 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Local **
preference 1
destination-pattern 9[2-9]......
forward-digits 7
!
dial-peer voice 1902 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Local + NPA **
preference 1
destination-pattern 9973[2-9]......
forward-digits 10
!
dial-peer voice 1903 pots
trunkgroup 1
corlist outgoing call-domestic
description ** T1 PRI pots dial-peer - Long Distance **
preference 2
destination-pattern 91[2-9]..[2-9]......
prefix 1
!
dial-peer voice 1904 pots
trunkgroup 1
corlist outgoing call-international
description ** T1 PRI pots dial-peer - International **
translation-profile outgoing unknown
preference 2
destination-pattern 9011T
prefix 011
!
dial-peer voice 1905 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - N11 Services **
preference 1
destination-pattern 9[2-9]11
forward-digits 3
!
dial-peer voice 1911 pots
trunkgroup 1
description ** T1 PRI pots dial-peer - Emergency **
preference 1
destination-pattern 9911
forward-digits 3
!
dial-peer voice 1912 pots
trunkgroup 1
description ** T1 PRI pots dial-peer - Emergency **
preference 1
destination-pattern 911
forward-digits 3
!
dial-peer voice 2911 pots
trunkgroup 2
description ** T1 PRI pots dial-peer - Emergency **
preference 2
destination-pattern 9911
forward-digits 3
!
dial-peer voice 2900 pots
trunkgroup 2
corlist incoming user-international
description [ For Incoming ]
incoming called-number .
direct-inward-dial
!
dial-peer voice 2901 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Local **
preference 2
destination-pattern 9[2-9]......
forward-digits 7
!
dial-peer voice 2902 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Local + NPA **
preference 2
destination-pattern 9973[2-9]......
forward-digits 10
!
dial-peer voice 2903 pots
trunkgroup 2
corlist outgoing call-domestic
description ** T1 PRI pots dial-peer - Long Distance **
preference 1
destination-pattern 91[2-9]..[2-9]......
prefix 1
!
dial-peer voice 2904 pots
trunkgroup 2
corlist outgoing call-international
description ** T1 PRI pots dial-peer - International **
translation-profile outgoing unknown
preference 1
destination-pattern 9011T
prefix 011
!
dial-peer voice 2905 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - N11 Services **
preference 2
destination-pattern 9[2-9]11
forward-digits 3
!
dial-peer voice 2912 pots
trunkgroup 2
description ** T1 PRI pots dial-peer - Emergency **
preference 2
destination-pattern 911
forward-digits 3
!
dial-peer voice 66 pots
destination-pattern 66
!
dial-peer voice 1907 pots
trunkgroup 1
corlist outgoing call-international
description ** T1 PRI pots dial-peer - International **
translation-profile outgoing UK-Extn
preference 2
destination-pattern 7....
forward-digits all
!
dial-peer voice 2907 pots
trunkgroup 2
trunkgroup group 2
corlist outgoing call-international
description ** T1 PRI pots dial-peer - International **
translation-profile outgoing UK-Extn
preference 1
destination-pattern 7....
forward-digits all
!
dial-peer voice 2 voip
description ** cue xfer direct to voicemail aa number **
destination-pattern 33
session protocol sipv2
session target ipv4:10.15.110.249
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 1906 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 1
destination-pattern 91800.......
prefix 1800
!
dial-peer voice 1908 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 1
destination-pattern 91866.......
prefix 1866
!
dial-peer voice 1909 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 1
destination-pattern 9188[7-8].......
prefix 188
!
dial-peer voice 2906 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 2
destination-pattern 91800.......
prefix 1800
!
dial-peer voice 2908 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 2
destination-pattern 91866.......
prefix 1866
!
dial-peer voice 2909 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 2
destination-pattern 9188[7-8].......
prefix 188
!
dial-peer voice 1920 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 1
destination-pattern 91877.......
prefix 1877
!
dial-peer voice 2000 voip
description ** Internal calls to UK office **
destination-pattern 2...
session target ipv4:10.0.124.250
dtmf-relay h245-alphanumeric
!
dial-peer voice 4444 pots
huntstop
destination-pattern 4444
port 0/1/0
!
dial-peer voice 4445 pots
corlist outgoing call-internal
huntstop
destination-pattern 4445
port 0/1/1
!
dial-peer voice 2001 voip
description ** cue voicemail number **
destination-pattern 399.
session target ipv4:10.0.124.249
!
dial-peer voice 2003 voip
description ** Internal calls to Peterborough office **
destination-pattern 45..
session target ipv4:192.168.0.251
dtmf-relay h245-alphanumeric
!
dial-peer voice 1921 pots
trunkgroup 1
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 1
destination-pattern 91855.......
prefix 1855
!
dial-peer voice 2910 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 2
destination-pattern 91877.......
prefix 1877
!
dial-peer voice 2913 pots
trunkgroup 2
corlist outgoing call-local
description ** T1 PRI pots dial-peer - Toll Free **
preference 2
destination-pattern 91855.......
prefix 1855
!
I

 

[gnrslash4life]

Run a debug isdn q931. The error message should help.

What are your trunkgroup 1/2 pointed to? Is one of them the new PRI?

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE

 

[phonedudeSr]

It has only one PRI circuit terminated on the VGW. They switch out the working one AT&T with the new one to test. I think someone was into the VGW trying to get it to work.

 

[gnrslash4life]

Ah ok. Yeah, run the debug. Probably sending a different amount of digits then what you have configured.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE

 

[phonedudeSr]

Is there any where in the running configuration where I can see what the current PRI inbound digits are set to accept? Also, would the translation rule have anything to do with it?

 

[gnrslash4life]

Doesn't look like your translation rules are touching anything inbound. So more than likely your current PRI is sending the length of your extensions, and the new one is not. Running the debug will show what they are sending. You can usually ask them to send a certain number as well if you want to try that route.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE

 

[phonedudeSr]

Is there a way to setup a debug to capture calls to a specific extension and store it to review later?

 

[whykap]

sure you can send it all to a syslog server.

 

[phonedudeSr]

How would I set this up? See previous

 

[whykap]

http://security-planet.de/wp-content/uploads/2008/12/logging-ios.pdf

 

[phonedudeSr]

Also, how would I change the switch-type for the interface. the carrier is now saying that we should be 5ess for the interfaces