CME 3.2

[jbrusie]

I'm on CME 3.2 and I'm looking for a way to transfer a call to voice mail, bypassing the phone ringing. I did a search and saw that some were using CM and were able to do a *XXX transfer to voice mail. That options doesn't work with CME 3.2 that I see, is there something else that anyone knows or its a CM option and not CME?

Thanks

 

[VoIPGuyNSC]

Quite doable, in fact. Best to reference:

http://www.cisco.com/en/US/products...ch_note09186a00802ab979.shtml#cue_int_ccm_exp

John Lever
Telecommunications
Richland School District Two

 

[jbrusie]

Man, the correct terms are a much when searching on cisco's site...I searched countless times and not found anything.

However, if I am reading the directions correctly one needs to add a second extension for the same user and then transfer to the second extension to bypass the phone itsself?

Thanks a bunch!!!

John

 

[pndscm]

What we have done is to create a second ephone-dn for each user. Say their extension is 7234, we create another DN as 6324 and CFWD All it to VM. On the User configuration with Primary DN 7324, in the e164 field, we put 6324. In that way, a call to 7324 or 6324 goes into the same User's Mailbox. If 7324 is busy or doesn't answer, it goes into the 7324 mailbox. If I don't want to ring the phone, I call or transfer a call to 6324 which goes directly to VMail box 7324.
The drawback is you can only have 2 numbers going to the same Mailbox. So if you have a direct number going to VMail from outside the system, you can't put a User's cell phone number in the e.164 field to be automagically identified to a specific Mailbox.

 

[VoIPGuyNSC]

jbrusie,

Correct, as pndscm describes, it is the E.164 number that you are transferring to. You can do this via the GUI, but its almost always faster to do it via CLI. Just copy your current config into your favorite text editor, make the necessary changes and then copy the config back. And don't forget to setup the dial-peer in CME.

John Lever
Telecommunications
Richland School District Two

 

[jbrusie]

Thanks folks!

John