Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CM_RST_FAILURE???

Status
Not open for further replies.
turiya

turiya

Technical User
Dec 15, 2003
3
GB
Anyone know what this error means in the CTI driver?
I am installing a Nice perform trunkside with AES.
The devices (about 12 out of 1100)are not failing to monitor they are just giving this error in the logs, but I have not tested to see if the actual devices work yet. I just wanted to know if anyone had seen this to give me an idea?? :)

ChecksRequestValidation -
Expect to get CM_RST_SNAPSHOT_DEVICE but got CM_RST_FAILURE
SnapshotDeviceRequest - Failed to query device 5651
 
Sort by date Sort by votes
how many license do u have. if you remove 12 others for e.g does it succesfully monitor the failed ones
 
Upvote 0 Downvote
thanks its all working now, seems the devices were set as phones instead of acd on the aes.
 
Upvote 0 Downvote
All u do was only change phone to acd?

Isn't correct to put phones as device and group extension as acd?

And not mark "Exception Group". Did u check this?
 
Upvote 0 Downvote
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top