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CM_RST_FAILURE???

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turiya

turiya

Technical User
Dec 15, 2003
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Anyone know what this error means in the CTI driver?
I am installing a Nice perform trunkside with AES.
The devices (about 12 out of 1100)are not failing to monitor they are just giving this error in the logs, but I have not tested to see if the actual devices work yet. I just wanted to know if anyone had seen this to give me an idea?? :)

ChecksRequestValidation -
Expect to get CM_RST_SNAPSHOT_DEVICE but got CM_RST_FAILURE
SnapshotDeviceRequest - Failed to query device 5651
 
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how many license do u have. if you remove 12 others for e.g does it succesfully monitor the failed ones
 
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thanks its all working now, seems the devices were set as phones instead of acd on the aes.
 
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All u do was only change phone to acd?

Isn't correct to put phones as device and group extension as acd?

And not mark "Exception Group". Did u check this?
 
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