Sterrenjager
Programmer
Hi all,
I've read all about the "Enhanced Return Call to (same) Attendant" but can't find were to enable this feature.
Has anyone experiance with this?
The manual mentions:
When the feature Enhanced Return Call to (same) Attendant is enabled, a call returning to a busy or now unavailable same attendant is placed into an individual waiting queue for this attendant, instead of queuing it into the attendant’s group. A waiting Return Call moves from the attendant’s queue to the queue for the attendant group after a certain period of time.
Does this also work with an extension with a coverage path to the attendant?
Hope someone can help me.
I've read all about the "Enhanced Return Call to (same) Attendant" but can't find were to enable this feature.
Has anyone experiance with this?
The manual mentions:
When the feature Enhanced Return Call to (same) Attendant is enabled, a call returning to a busy or now unavailable same attendant is placed into an individual waiting queue for this attendant, instead of queuing it into the attendant’s group. A waiting Return Call moves from the attendant’s queue to the queue for the attendant group after a certain period of time.
Does this also work with an extension with a coverage path to the attendant?
Hope someone can help me.
