CM to Callpilot

[twlcolorado]

I have a customer who had 4 Nortel Meridian systems linked with PRIs with Callpilot as a centralized voicemail. One was a very old Option 11C, which we replaced with a CM. We used QSIG on the PRI to link the CM to the main CS1000. Calls are processing properly, but when a call covers from the CM to the CS and on to Callpilot, I get a message that you have reached a voice mail system but the person at extension xxxx does not subscribe, even though the mailbox exists. You can log in to the mailbox fine from the CM.

Any ideas?

 

[Wanebo]

Enable d channel messaging on the CS1K and see what digits on the call are being sent to the CallPilot.

 

[twlcolorado]

D-channel messaging was enabled, and an Avaya engineer didn't see anything that he didn't like. I know that the correct digits are being sent, as Callpilot is telling me the mailbox that I am trying to reach.