CM Dial by Name Vector route-to name doesn't work on all

[Mellonman]

I found an old thread that started off asking this question for only two names and never really addressed the issue when it was over.

Has anyone seen a dial by name vector where approximately half the name transfers work and half do not?

I don't see any consistent differences between the successful transferred stations and unsuccessful station transfers on the station forms.

I don't see how the vector is at fault since half of the names work. It only fails when it isn't able to use name1 to transfer the call, and moves to name2.

6.3.0.124.0

Thanks in advance.

 

[avayaguy23]

Post your vector config and a list trace of the call that fails

 

[Mellonman]

Number: 4 Name: Main Number AA
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 1950
03 goto step 11 if digits = 1
04 route-to number 5194 with cov y if digit = 2
05 goto step 2 if digits = 8
06 goto step 8 if digits = 9
07 # Dial By Extn
08 collect 4 digits after announcement 1957
09 route-to digits with coverage y
10 # Dial By Name
11 collect 4 digits after announcement 1952
12 route-to name1 with coverage y
13 collect 3 digits after announcement 1951
14 route-to name2 with coverage y
15 goto step 11 if nomatch

 

[Mellonman]

list trace vector 4 Page 1

LIST TRACE

time vec st data

13:08:48 TRACE STARTED 05/11/2023 CM Release String cold-03.0.124.0-23675
13:09:00 0 0 ENTERING TRACE cid 3192
13:09:00 4 1 vdn e6161 bsr appl 0 strategy 1st-found override n
13:09:00 4 1 AVDN: 6161 AVRD:
13:09:00 4 1 wait 2 secs hearing ringback
13:09:02 4 2 collect 1 digits after annc 1950 for none
13:09:02 4 2 announcement: board 01B04 ann ext: 1950
13:09:06 4 3 goto step 11 if digits = 1
13:09:06 4 3 digits = [1]
13:09:06 4 11 collect 4 digits after annc 1952 for none
13:09:06 4 11 announcement: board 01B04 ann ext: 1952
13:09:13 4 12 route-to name
13:09:13 4 13 collect 3 digits after annc 1951 for none
13:09:13 4 13 announcement: board 01B04 ann ext: 1951
13:09:20 4 14 route-to name
13:09:20 4 15 goto step 11 if nomatch
13:09:20 4 11 collect 4 digits after annc 1952 for none
13:09:20 4 11 announcement: board 01B04 ann ext: 1952
13:09:26 4 12 LEAVING VECTOR PROCESSING cid 3192
13:09:26 4 12 TRACE COMPLETE cid 3192

 

[Mellonman]

Here is a trace of a successful transfer by CM using name1.

13:14:10 TRACE STARTED 05/11/2023 CM Release String cold-03.0.124.0-23675
13:14:44 0 0 ENTERING TRACE cid 3221
13:14:44 4 1 vdn e6161 bsr appl 0 strategy 1st-found override n
13:14:44 4 1 AVDN: 6161 AVRD:
13:14:44 4 1 wait 2 secs hearing ringback
13:14:46 4 2 collect 1 digits after annc 1950 for none
13:14:46 4 2 announcement: board 01B04 ann ext: 1950
13:14:49 4 3 goto step 11 if digits = 1
13:14:49 4 3 digits = [1]
13:14:49 4 11 collect 4 digits after annc 1952 for none
13:14:49 4 11 announcement: board 01B04 ann ext: 1952
13:14:57 4 12 route-to name
13:14:57 4 13 LEAVING VECTOR PROCESSING cid 3221
13:14:57 4 13 TRACE COMPLETE cid 3221

 

[Mellonman]

If it can't find a match for name1, it never works when using a search on name2.

 

[avayaguy23]

This may help you in troubleshooting

https://documentation.avaya.com/es-...llVectoringFeatures_r81x/page/DialbyName.html

More than likely you need a step if it returns multiple matches.

You may also want to consider using voicemail for dial by name abilities.

 

[Mellonman]

I had to build this vector because we are shutting down the Audix server.

Thanks for the link, but I have seen that before. Even if I enter for the station name of, 'Epping, Joe', eppi and then joe, when I get prompted for name2, it doesn't work.

 

[avayaguy23]

You are shutting down audix and aren’t standing up a new voicemail solution such as avaya aura messaging or avaya messaging?

 

[avayaguy23]

I see part of the issue now. You have attendant vectoring set to No in your vector. Needs to be set to yes

 

[Mellonman]

It was my vector after all. It works now because I was using name1, name2 and name3 incorrectly.

New vector design below.



CALL VECTOR

Number: 4 Name: Main Number AA
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? y
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 1950
03 goto step 11 if digits = 1
04 route-to number 5194 with cov y if digit = 2
05 goto step 2 if digits = 8
06 goto step 8 if digits = 9
07 # Dial By Extn
08 collect 4 digits after announcement 1957
09 route-to digits with coverage y
10 # Dial By Name
11 collect 4 digits after announcement 1952
12 route-to name1 with coverage y
13 collect 11 digits after announcement 1954
14 route-to name2 with coverage y
15 collect 2 digits after announcement 1951
16 route-to name3 with coverage y