CM 4.2 Divert Overide Is it Possible???

[Planetmaker]

Does anyone know if 4.2 has the functionality to overide a divert on an ext??
On our old pbx entering #5 before the ext number made the destination ext ring even if a divert was set up on it.

Our users are kicking off big time about this losing this feature so any help would be appreciated.
Thanks

 

[Iwontremember]

idivert is specifically designed to work with Voicemail and uses the Voicemail Profile and thus the Voicemail Pilot Number for diversion.
For a "one up" type of setup you might be able to create a new Voicemail Profile and fake the Voicemail Pilot number but I wouldn't even go down that path unless I absolutely had to.

Have a look;

The Immediate Divert feature allows you to immediately divert a call to a voice-messaging system. When the call gets diverted, the line becomes available to make or receive new calls.

Access the Immediate Divert feature by using the iDivert softkey. Configure this softkey by using the Softkey Template Configuration window of Cisco CallManager Administration. The softkey template gets assigned to phones that are in the Cisco CallManager system.

The call that is being diverted can be in the call offering, call on hold, or call active state. The call can be incoming or outgoing. The person on the call that is being diverted will receive the greeting of the voice-messaging system of the person who diverted the call.

A voice-messaging profile can represent either a specified voice-messaging profile or a default voice-messaging profile. (Choose default voice-messaging profiles by choosing None in the Voice Messaging Profile drop-down list box in the Directory Number Configuration window.)

A voice-messaging pilot in the voice-messaging profile identifies the voice-messaging system to which redirected calls go. The combination of a directory number and voice-messaging mask defines the voice-messaging mail box.

From this good 4.2 doc;

http://www.cisco.com/en/US/products...nistration_guide_chapter09186a008055af57.html

 

[Planetmaker]

Hmm thats interesting thanks I'll take a look.
I also had a brainwave:
I diverted 5465 to another ext.
Then I created a new hunt pilot with a *55465 number with the only member being 5465.
So when you call 5465 it gets diverted but ringing the *55465 number makes 5465 ring because group calls pay no notice of personal preferences set up on that phone unless you check the Personal Preferences box on the Hunt Pilot.
It's more of a cheat than a feature so obviously it needs to be set up each time it is requested rather than an always on feature like on the old pbx and with 3000 users it could be a pain setting it all up! However I suppose something could be done via the BAT tool......