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Closing Phone Manager logs out Extension

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djuplift

IS-IT--Management
Jan 9, 2008
573
US
I have user who's extension logs out if she closes Phone Manager or shuts down her PC.

What would cause this to happen?

ACA - IP Office
ACSS - SMEC (IP Office)
APSS - SMEC (IP Office)
JNCIA-EX
JNCIA-ER
JNCIA-FWV
Convergence+
 
She is using PM in agent mode.

On the preferences tabs, there is a agent tab - clear the box and all will be well

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Half-right. Right diagnosis but wrong remedy. The agent mode preferences option just control the additional agent controls (group and wrap up buttons, etc) once logged in.

The user is probably using the Agent Mode options on the Phone Manager login form ( Just don't.

[Yes, two separate of features called Agent Mode in one application, still rankles]
 
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