Closing browser after viewing report leaving license open

[BONDfan]

Hi,

I'm new to Crytal Reports and am using Crystal Enterprise 11. The problem we are having is an issue with licenses. We have 1 developer and 5 "user" licenses (not sure how else to describe). When a report is published and a user uses a browser to open the report, then closes the browser, Crystal still "thinks" the license is in use, so, once a report is opened 5 times, that's it - we have to reboot the server because we get a message about invalid information and a signon screen.

Is there something we are not setting or some user exit we should be coding in the reports to handle this?

Any suggestions would be appreciated.

Thank and Regards
BondFan

 

[synapsevampire]

They should be using the logoff or the connection will remain open for as long as the default allows for (20 minutes I believe).

This is a common complaint in web based applications, try logging into your bank or whatever and instead of logging out, just close the browser, the action of closing a browser doesn't alert the server.

There isn't a Crystal Enterprise 11, but if you're using BOE XI or the Crystal Reports Server, I believe that the log off is an icon along the upper right corner, looks like a slice of chesse or some such

So the solution is training, or you'll require an Admin to log them off, or similar to what you do, restart a service on the server (bad idea, I won't speak to it here).

-k

 

[BONDfan]

Agreed. I am using BOE XI. I develop the report using Crystal Reports, then go into the Central Management Console to publish the report. I then provide a link on a "portal page". When this link is clicked on, the parameter scrren comes up, parameters are filled in, "OK" is clicked on, and the report appears in the browser window.

I can see the logoff icon in the Central Management Console and indeed, it looks like a slice of cheese. However, the only thing I see in the report window upper right corner is the standard 3 little boxes for manipulating the size of the window - there is no "logoff" icon of any kind.

Ant suggestion?

 

[synapsevampire]

Since you're disallowing the user the opportunity to log off, you'll need to code it yourself, which will prove tricky given your approach and licensing.

I'd suggest passing your users to the Crystal supplied portal, or on your portal generate a log off screen as well, which again will be tricky and counter intuitive.

Another solution might be to export the report when they click the link and then log off, then pop a PDF viewer or some such.

-k

 

[BONDfan]

Can you explain to me how I am "disallowing" the user the opportunity to log off? My apologies, training in the company I work for is "get a book", and there is no one else here familiar with Crystal. Is there something I need to do to allow the user this opportunity?