Close for Lunch

[taudette]

Hi everyone - been reading these forums and have not found help on this one item

I inherited the Nortel system Admin when someone abruptly left, and in the middle of learning it I am being asked to change something. Try as I might I can't figure it out.

Right now, we are open 9:30am to 6:00pm. We have the initial call center greeting, and then when everyone logs out at night it auto goes to the night message.

The want everyone to log out at 1:30pm for lunch now, and unfortunately at this time it kicks in the night message. They want a custom message to say that we are closed for lunch and not the generic ngiht message (which can't change).

Any ideas?

Thanks

Tammy

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[telebub]

What flavor of voice mail system? CallPilot for Meridian systems or for Norstar/BCM? Meridian Mail?

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[taudette]

Wow, how do I determine that?

Sorry, completely new to this.

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[StanleySteamer]

Do you know how to log into the system(s)? That would be a start.
If not then you better call in your maintenance provider, if you have one.

 

[taudette]

Yes, i know how to login to the call centre, the voicemail, and the nortel reporting.

I'm just not sure what she meant by voicemail flavour - version?

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[taudette]

I have attached two screen shots. One is the main voicemail login, the second is the screen I get when i click on "system properties".

I don't see reference to Meridian or Norstar anywhere, that's what confused me.

Thanks

Tammy

http://i428.photobucket.com/albums/qq10/helpmefindtheway/nortel2.jpg

http://i428.photobucket.com/albums/qq10/helpmefindtheway/nortel1.jpg

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[StanleySteamer]

Looks like a BCM to me, though I've never actually seen one.
I can't help you with that but at least now someone probably can.

 

[telebub]

Yep, that is either a BCM or a Callpilot 150 on a Norstar. You will be best helped by the Norstar/BCM responders in this forum. I'm sure they will respond tomorrow.

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Lions Baseball '09!

 

[curlycord]

Try clicking Call Center and look for any timers.

I havent worked with any auto greetings on the call center, but if they share the A.A. greetings and timers then click Auto Attendant, under Tables (try table 1 first) look for morning , afternoon, night etc.

If this is a BCM then you can download the guides from the BCM here:

http://192.168.150.150

If the link takes you to the same place (Call Pilot) then you have a Norstar Call Pilot 150.....the guides came on a CD with the unit but you can order another CD or google the guides.


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