Close 1 of 2 call centers early, Play holiday Greeting

[Imstillhere]

I have Call pilot 4.0 I have about 50 applications with 2 different call centers. 1 call center wants to close early (3pm) on Christmas eve.There was no turn over from the previous Admin on what was done in the past. How can I set up something,that only affects the 20 applications for that call center. If I change the Holiday table to start on 3pm DEC 24 it is going to affect everything. I also have Symposium 5.0 but this paticular Call center is fronted by call pilot, before Symposium treats the call, Is there anything I can do except be here and manually connect the begin box of each affected application over to the Holiday box then change them back before 8am Dec 26th ? There must be an easier way.
Will a Symposium Time of Day script work even though its fronted by call pilot.This at least would only involve changing 2 scripts.
Thank you for your suggestions !!

 

[Milesprower]

If all calls route through Call Pilot, then you could/should provide the holiday treatment there. Why make the caller wade through menu choices to get to the SCCS only to be told the call center is closed?

 

[Imstillhere]

Miles,
The holiday treatment is provided in Call Pilot, however, if I set the Holiday to start at 3pm.
(when call center A want to close)
All the other applications will close for the Holiday too.........right?
Im trying to see if there is a way to have only certain Applications go the the Holiday greeting at 3pm on Xmas eve, without having to point each application one by one to the Holiday greeting at 3pm,then change them back one by one Friday morning before 8am. There are 50 applications in CP only about 20 are associated with Call Center "A".
I dont mind doing it manually, but you would think one could select certain applications
(like when doing an application back-up)
apply them to a list and give that list a certain treatment for a certain time period.
There may not be a way, I certainally dont know as much about this as all of you, so If there is a way, this would be the place to find out.
Thank you again for your time.

 

[Imstillhere]

In call pilot add 2 boxes between Begin and open days, Box one Date control... Box 2 Time control If outside paramaters continue with normal call flow, If inside go to Holiday or Special circumstances Announcement. Unfortunatley There is no way to include all applications, one application must be updated then copied to the rest that will be affected.