Clients not connecting to WSUS server

[tdean69]

I have 2 new Dell Optiplex 745 computers with Win XP Pro SP2 that will not connect to and check in with my WSUS 3.0 server. I've scoured the Internet and just can't find anything that works. Any help would be greatly appreciated. I've run the following in a cmd prompt:

regsvr32 /u wuaueng.dll
deleted softwaredistribution folder
deleted windowsupdate log
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

I have 29 computers that check in and connect just fine, but these 2 won't. I'm adding my update log and the results from the wsus client diagnostic tool. Any help or suggestions would be greatly appreciated as I've been trying to figure this out for almost a week!!!

2007-07-17 15:35:41:290 1048 390 Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0500) ===========
2007-07-17 15:35:41:290 1048 390 Misc = Process: C:\WINDOWS\System32\svchost.exe
2007-07-17 15:35:41:290 1048 390 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-07-17 15:35:41:290 1048 390 Service *************
2007-07-17 15:35:41:290 1048 390 Service ** START ** Service: Service startup
2007-07-17 15:35:41:290 1048 390 Service *********
2007-07-17 15:35:41:290 1048 390 Agent * WU client version 7.0.6000.374
2007-07-17 15:35:41:290 1048 390 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2007-07-17 15:35:41:290 1048 390 Agent * Access type: No proxy
2007-07-17 15:35:41:290 1048 390 Agent * Network state: Connected
2007-07-17 15:36:07:759 1048 58c Agent *********** Agent: Initializing Windows Update Agent ***********
2007-07-17 15:36:07:759 1048 58c Agent *********** Agent: Initializing global settings cache ***********
2007-07-17 15:36:07:759 1048 58c Agent * WSUS server: <NULL>
2007-07-17 15:36:07:759 1048 58c Agent * WSUS status server: <NULL>
2007-07-17 15:36:07:759 1048 58c Agent * Target group: (Unassigned Computers)
2007-07-17 15:36:07:759 1048 58c Agent * Windows Update access disabled: No
2007-07-17 15:36:07:931 1048 390 Report *********** Report: Initializing static reporting data ***********
2007-07-17 15:36:07:931 1048 390 Report * OS Version = 5.1.2600.2.0.65792
2007-07-17 15:36:07:962 1048 390 Report * Computer Brand = Dell Inc.
2007-07-17 15:36:07:962 1048 390 Report * Computer Model = OptiPlex 745
2007-07-17 15:36:07:962 1048 390 Report * Bios Revision = 2.3.1
2007-07-17 15:36:07:962 1048 390 Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 2.3.1
2007-07-17 15:36:07:962 1048 390 Report * Bios Release Date = 2007-05-21T00:00:00
2007-07-17 15:36:07:962 1048 390 Report * Locale ID = 1033
2007-07-17 15:36:10:071 1108 3d0 Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0500) ===========
2007-07-17 15:36:10:071 1108 3d0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2007-07-17 15:36:10:071 1108 3d0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-07-17 15:36:10:071 1108 3d0 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
2007-07-17 15:36:10:196 1108 3d0 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-17 15:36:10:196 1048 58c Agent WARNING: Failed to read the service id for re-registration 0x80070002
2007-07-17 15:36:10:196 1048 58c Agent WARNING: Missing service entry in the backup data store; cleaning up
2007-07-17 15:36:10:196 1048 58c DnldMgr Download manager restoring 0 downloads
2007-07-17 15:36:10:212 1048 58c AU ########### AU: Initializing Automatic Updates ###########
2007-07-17 15:36:10:212 1048 58c AU # Approval type: Pre-install notify (User preference)
2007-07-17 15:36:10:212 1048 58c AU # Auto-install minor updates: No (User preference)
2007-07-17 15:36:10:212 1048 58c AU AU finished delayed initialization
2007-07-17 15:36:10:212 1048 58c AU Triggering AU detection through DetectNow API
2007-07-17 15:36:10:212 1048 58c AU Triggering Online detection (non-interactive)
2007-07-17 15:36:10:212 1048 390 AU #############
2007-07-17 15:36:10:212 1048 390 AU ## START ## AU: Search for updates
2007-07-17 15:36:10:212 1048 390 AU #########
2007-07-17 15:36:10:212 1048 390 AU <<## SUBMITTED ## AU: Search for updates [CallId = {3C83B9C6-C03E-4C0E-A62B-3E9A1969A018}]
2007-07-17 15:36:10:212 1048 100 Agent *************
2007-07-17 15:36:10:212 1048 100 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2007-07-17 15:36:10:212 1048 100 Agent *********
2007-07-17 15:36:10:212 1048 100 Agent * Online = Yes; Ignore download priority = No
2007-07-17 15:36:10:212 1048 100 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2007-07-17 15:36:10:212 1048 100 Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-17 15:36:23:758 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-17 15:36:23:790 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:24:337 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2007-07-17 15:36:24:337 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:24:618 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2007-07-17 15:36:24:618 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:24:633 1048 100 Setup *********** Setup: Checking whether self-update is required ***********
2007-07-17 15:36:24:633 1048 100 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2007-07-17 15:36:24:680 1048 100 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:680 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:696 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:712 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:712 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:712 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:727 1048 100 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.374, required version = 7.0.6000.374
2007-07-17 15:36:24:727 1048 100 Setup * IsUpdateRequired = No
2007-07-17 15:36:24:821 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-17 15:36:24:821 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:24:868 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-17 15:36:24:883 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:24:899 1048 100 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2007-07-17 15:36:24:899 1048 100 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

2007-07-17 15:36:25:446 1048 100 PT WARNING: Cached cookie has expired or new PID is available
2007-07-17 15:36:25:446 1048 100 PT WARNING: PTWarn: Anonymous plug-in skipped for WU
2007-07-17 15:36:47:649 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-17 15:36:47:664 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:47:789 1048 100 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-17 15:36:47:789 1048 100 Misc Microsoft signed: Yes
2007-07-17 15:36:47:789 1048 100 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2007-07-17 15:36:47:789 1048 100 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =

https://www.update.microsoft.com/v6/ClientWebService/client.asmx

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is not running. PASS
Wuaueng.dll version 7.0.6000.374. . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 3 : Notify Prior to Install. . . . . . . . PASS
Option is from Control Panel

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
AU does not have Policy Set
AU does not have Policy Set
UseWuServer is disabled . . . . . . . . . . . . . . . . FAIL

 

[nevets2001uk]

Are you applying the WSUS client settings via a GPO? If so are you sure that the GPO is being applied to these two clients?


Steve G (MCP)

 

[downloadkid]

Has a similar issue, it was down to ghosting images.
Basically when I created an image during the creation I allowed the machine to update etc - XP SP2 machines
During the updates a unique update number is assigned - when you ghost a machine that unique number is duplicated so WSUS will only see 'one' unique number and therefore 'one' machine.
To reslove this go into regedit;
HKLM > Software > Microsoft >
Windows > current Version > windows Update.

Look for the SUS or WSUS client ID and WSUSClientIDValidation and delete them.
Next time they log on to the network and assuming the GPO is pointing to the server they should be recognised by the WSUS server.

I have a simple VB script that deals with the issue it you want it.

 

[msudgs2001]

I would like a copy of that script. I am having the same problem and i beleive its because we image our machines