Client matter numbers

[iptuser]

Does any one have any suggestions regarding entering Client Matter numbers before making a call. We do not want to use the CMC in CCM, I`ve spoken to Litescape but are there any more vendors

thanks

wayne

 

[MG2005]

we had Avotus create us a custom app for this. Works really well with CM 4.1.2 utilizing the client matter code feature.

basically our users have the option of utilizing this custom service (which i put in their services directory on the phone) that they can choose a client from a list/directory before making teh call. basically this automates the CMC process for them. they choose the client from the list and then dial out normally)

or they can still just dial the outgoing digits then enter a 4 digit client matter code when prompted by callmanager. I have them in their own partition that forces them to do one of teh 2 above options to dial out.

all calls and client codes can then be reported on using our call accounting app (also Avotus)

let me know if you want more info. i can get you contacts at Avotus and i can tell you more about how it works.

MG

 

[iptuser]

Mg


Thanks

It looks the same as Litescape, the problem with the CMC in CCM is that you have to tick the CMC box in Route paritions which means all calls to this RP have to enter CMC regardless if you want to or not. Also do you updaet the CMC code from another DB I was told that you have to stop and start the service for this to work

thanks

 

[MG2005]

well you can use this service without "forcing" a user to enter a code. I keep users like that in a regular unrestricted partition, but i subscribe them to this account code directory/service. That way it is their option to use or not. Can dial out normally if not...