Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Client can't call extension

Status
Not open for further replies.

ruth88

Vendor
Jul 17, 2008
50
US
MM 4.0 w/MSS with OTC. User can install and configure for Telephone Playback (with ext configured). When click on the message, the following error appears and phone doesn't ring. This is happening with multiple extensions, not just one. I'm not sure if anyone has been able to listen to a message via Client with Telephone Playback. This is E-1 integration. Ports configured incoming and outgoing for all channels.

Unable to Play - The call could not be completed. Check that the number is correct and the phone is on-hook.

I also see an error in the Event Viewer Applications: Line device call cc_MakeCall, failed on channel 29, Error
Error Reason - 258 Incompatible destination.

Any ideas ?
 
What type of PBX is it and what config note was used to set it up ?

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
We are installing Communication Manager S8730 with E1 integration. Used Config Note 88004 Version AF. Our tech has checked the COR for E1 and it is allowed to make 911 local and internal calls. When they monitor the switch, they are not even seeing a call coming across the switch.
 
Are they seeing anything in the OHV?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.
 
The most current config note is version AM. You might want to review it and verify if there are any additional changes you need to do. I know that there is something specific about not using port 30 in the E1 trunk group. Call setup is using D channel messages. The MAS is saying "Hey I want to call 1234 on channel 29" and getting a message back from the switch saying" Nope, you can't get to 1234". I don't believe you will see that using a LIST TRACE in the switch.

You could always change the telephone number in the OTC to dial 9 plus the local DID number to see if it works dialing to external numbers.


Chuck

RCT Technologies
 
Also, something else to find out would be to dial the MM hunt group number, wait to get answered by the AA (or press * if the extension you are dialing from has a mailbox) and dial an extension number and see if the auto attendant feature works and the MM system is able to transfer you to an internal number. It may give you more additional information to help troubleshoot the problem.

Chuck

RCT Technologies
 
could also try using the dialogic port tool to generate og calls from the E1 service.

may help isloate issue from dialogic/mm/cm.

 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top