CLID problem

[jkloese]

Ok, heres one I just cant seem to figure out. Maybe Im missing something before I start troublshooting with the CO.

This just started recently and I know the phone company has just installed a new switch.

CLID works when I call out of the Option 61 to any phone, anywhere, except Nextel cell phones. I carry a Nextel as well as the rest of my department. No caller ID on any of our phones when a call comes from here at the hospital.

I have 2 PRI's, 1 through the Daystar network and 1 through the Embarq network. If I dial out through Embark it works fine, but Daystar I lose CLID, again, only to our Nextel phones.

Any other calls I recieve on my Nextel from daystar customers, the CLID works. Its only from the hospital that I have a problem.

ENTRY 0
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 9416393131
DIDN NO
HLOC
LSC

Is there anything im missing that might work for the Nextel phones??

 

[janaya]

in your outboud RLI build a DGT entry where you put NCHG in the CTYP line.

You may have to play with this, if your local switch is ATT. You might try NPA or NXX in the same field.

Some of the newer LEC systems need to set the call up as E.164 Public protocol, and making those changes may help. I have had to do this on some sites to get the outbound Caller ID to go.

Hope this helps.

John

 

[johnpoole]

do you know other daystar users? if so you could find out it the problem is net wide on daystar.. janaya has some good advice, (always).. be sure to setup dual entries in your rlb/rli so you can modify on a per provider bases.. you may not find a single nchg that will work for both.. one short term workaround that comes to mind is to send the npa/nxx that belongs to nextel (local) to embark as primary and all other calls to embarq as primary, overflow between them.. not a cure BUT my guess is that the embark switch needs packages and that may take months.. if you can get them to take ownership if you prove the problem is not something you can modify... those type of problems can be fun but that tend to take longer.. if one tech can fix it in 2 hours, 2 techs can fix it in 3.. you may have a dozen or more between you and the one prompt or package/patch

john poole
bellsouth business
columbia,sc

 

[jkloese]

Hey, just wanted to update anybody that this might help in the future.

The phone company had "CLID Filtering" turned on, which somehow was causing the CLID to only drop when sending to the Nextel network. The filtering had something to do with thier billing.

As soon as they shut off the filtering I was able to manipulate the caller ID from my end and it also worked with the Nextel network.

Thanks for your replies before, your help is always appreciated!