CLID on Secondary DN

[Rteed]

I have a system with 3905 phones in a ACD group.
Key 0 = ACD (ACD DN) 0 (ID)
Key 4 = SCR (Primary DN) 1 MARP
Key 5 = SCR (Secondary DN) D MARP

With this setup calls made using secondary DN provide the called party the CID of Key 0, is there anyway to provide the primary CID?

 

[Splic3d]

Out bound calls to the outside world - Key 5 (DN) 0 (0 being the CLID table of your main number. Internal calls would still show the CND of the DN. This is a guess at to what I think you want. It looks as if CLID table 1 is the DID CLID>

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[KCFLHRC]

Make key 5 scr xxxx 1 and it will work just like key 4

 

[Rteed]

The secondary DN is not mapped to a DID, so if I set it to 5 scr xxxx 1 it provides the called party with an invalid number.
What I need is if the user uses Key 5 it will send the DID number that is associated with Key 4 (primary DN).

 

[donaldbabcock]

If you set it as follows it will use the CPND of key 4 which is your primary DN for the set.

key 5 scr xxxx D

D in the CLID table section will search up the keys from 0 until it finds a key which is associated with a CLID table.

 

[Splic3d]

If you need to, you can build a CLID for the primary DN. Do not click yes to use DN for DID. Put the number you want it to show ie,
ENTRY 99
HNTN 417
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 626xxxx
DIDN NO
HLOC 417
LSC
CLASS_FMT DN
Your key 05 xxxx 99

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[trvlr1]

We have multiple locations with none-DID roll over lines, the biggest site with 800+ numbers. Our way of solving this is to give a CLID value that corresponds to the Main number. That being said, we definitely encourage people not to use the roll over line to dial out unless absolutely necessary.

 

[30n30w]

Would it work to change the ACD key CLID to "D" ?


Key 0 = ACD (ACD DN) [highlight #EF2929]D[/highlight] (ID)
Key 4 = SCR (Primary DN) 1 MARP
Key 5 = SCR (Secondary DN) D MARP

from the book:
"D = the character "D". When the character "D" is
entered, the system searches the DN keys from
key 0 and up, to find a DN key with CLID table
entry. The CLID associated with the found DN key
is used."


I don't use any ACD positions so I can't verify this, but it makes sense; I don't think you make any outbound calls from the ACD key anyway. But I could be mistaken.
30n30w