Clid not working on Analog Phone

[kennyjp123]

HI so I have an analog phone Ext 5662 and I created new Clid to show this phone when dialed outside the company would show Ext 5660. I also in testing put this number on my desk phone VoIP 1120 and a co-workers as well same model and if I call from that ext on my phone it show up correctly as in 5660, but from the Analog phone still will show 5662???
Analog phone is the MARP. Here is the CLS of the analog phone. what am I missing?? Oh and this is on a Nortel CS1000 E

CI 0
SCPW 1234
CLS CTD DTN FBD XFA WTA THFD FND HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD LPD XHD SLKD CCSD LNA TVD
CFTD SFD MRD C6A CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUA CNAA PGND FTTU
CDMR PRED MCDD T87D SBMD PKCH MPTD ELCD
PLEV 02
PUID
UPWD
AACS NO
MLWU_LANG 0
DATE 18 JUN 2020


NACT
REQ:

 

[KCFLHRC]

Print out the whole phone. At the DN entry does it show the correct CLID Entry after 5562 ? The CLID entry should show up to the right of the DN when you print it out.

 

[kennyjp123]

Ok here is the entire print out of the phone in question. if I make a call from this phone still shows up 5662. but whe I add this number to my desk phone (VoIP 1120) the clid works the call shows 5660.??


REQ:
REQ PRT
TYPE: tn
TYPE TNB
TN 4 0 2 5
DATE
PAGE
DES

DES BPIKE
TN 004 0 02 05 VIRTUAL
TYPE 500
CDEN 4D
CUST 0
MRT
ERL 00000
WRLS NO
DN 5662 4 MARP
CPND
NAME PSH Benner Pike
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 10
LDN NO
NCOS 7
SGRP 0
RNPG 0
LNRS 16
XLST
SCI 0
SCPW 1234
CLS CTD DTN FBD XFA WTA THFD FND HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD LPD XHD SLKD CCSD LNA TVD
CFTD SFD MRD C6A CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUA CNAA PGND FTTU
CDMR PRED MCDD T87D SBMD PKCH MPTD ELCD
PLEV 02
PUID
UPWD
AACS NO
MLWU_LANG 0
DATE 18 JUN 2020

 

[KCFLHRC]

It appears it is assigned to CLID Entry 4, is that correct

 

[kennyjp123]

Yes it is. here is the print out of Clid 4

REQ: prt
TYPE: clid
CUST 0
SIZE 999
RNGE 4

INTL

ENTRY 4
HNTN 814
ESA_HLCL
ESA_INHN NO
ESA_APDN NO
HLCL 2725660
DIDN NO
DIDN_LEN 0
HLOC
LSC
CLASS_FMT DN

REQ:

 

[StanleySteamer]

Are you calling the same outside number to test?
If you are dialing a number that is a DID on your switch then it's possible that NARS is recognizing that it's internal and redirecting directly to the internal extension to save trunks. Even though you are dialing the call as though it is external, the switch treats it as an internal call. In that case the CLID entry would have no affect.

 

[bignose21]

also rather than looking at what you get on the receiving phone run the DCH trace so you can see what you are sending, carriers sometimes substitute CLID if they are not happy with it, best to look at it there. You could also print the CLIDVER as there is no ESA setup in the CLID then it should be the same as for normal calls.

 

[kennyjp123]

Ok thanks I will take a look