CLID Issue Between CS1K 5.5 & CUCM 8.5

[Kortez]

The scenario is a bit complex so I'll try to simplify it:

- Calls arrive at an FXO ports on an H323 GW.
- The port has PLAR to CUC port.
- The CUC plays a greeting.
- The call is then transferred to CDN on the CS1K via SIP trunks.
- The CDN is acquired by AACC and is then queued to an agent.

This is where the problem is, the agents get the CUC port DN as the CLID on their screen.

I need to preserve the CLID all the way from the FXO to the agents.

Many thanks in advance.

 

[vnetmanager]

Sounds like the CUCM is stripping the inbound CLID because the call has actually terminated on the CUC. Therefore, the caller to the CS1K is the CUC. Can you move the greeting to the AACC and just bring the call striaght to the CS1K?

JB