CLID Help

[mistoceva]

Hi,

I have an issue regarding the CLID.
I have an CallServer Rls 4.0 and 2 callcenter (2 different department) and I want all the agents from one department to have the same Caller_ID and the agents from second callcenter to have another Caller_ID.
I try the configuration for CLId but without any result:

1. "HLCL=3000;
DIDN=NO;
HLOC=306;
CLASS_FMT=DN/NTN/LCL;"

In this case the Caller_id was 3063015, and I want to be 3063000.

2. "HLCL=306;
DIDN=NO;
HLOC=3000;
CLASS_FMT=DN/NTN/LCL;

In this case the Caller_ID was 3012405 (which is PRI ID), and I want to be 3063000.

Another issue regarding to CLID is that I have 2 providers: one is for fix calls (30630xx and 30638xx) and the other is for mobile calls (07252130xx and 07252138xx).

How can I force the CLID to be 3063000 for one department and 3063800 for the second department?

And if I made this the agents from first department how can I force the CLID to be 0725213000 for mobile calls and 0725213800 for the second department?

Somebody could help me to resolve this issue?

Thanks

 

[johnpoole]

here's my clid table, it does just about the same thing, the only other entry i made to make this work was the table number after the dn of each set

key 0 xxxx 3 (for table 3)
key 1 xxxx d (for the same table as key one), that one is used if your sends did (ddi) and key one is non did

ENTRY 0
  HNTN 803
  ESA_HLCL
  ESA_INHN NO
  ESA_APDN YES
  HLCL 4348232
  DIDN NO
  HLOC 434
  LSC  434
  CLASS_FMT DN

ENTRY 1
  HNTN
  ESA_HLCL 7000
  ESA_INHN NO
  ESA_APDN YES
  HLCL 7000
  DIDN NO
  HLOC
  LSC
  CLASS_FMT DN

ENTRY 2
  HNTN 803
  ESA_HLCL
  ESA_INHN NO
  ESA_APDN YES
  HLCL 4346113
  DIDN NO
  HLOC 434
  LSC  434
  CLASS_FMT DN

ENTRY 5
  HNTN 803
  ESA_HLCL
  ESA_INHN NO
  ESA_APDN YES
  HLCL 434
  DIDN YES
  HLOC
  LSC
  CLASS_FMT DN

john poole
bellsouth business
columbia,sc

 

[mistoceva]

Hi,

I made some test with

HLCL=3063000
DIDN=NO
HLOC=333
LSC=4
CLASS_FMT=NTN,

and i made a trace on D-Channel (Virtual trunk between CS1000E and CS1000T) and the number was 3333015, not 3063000 and the caller_id was PRI_ID.

Another test would be without HLOC and the results on D-Channel Trace was only the DN of the extension, so the CAller_ID was the same PRI_ID.

I don't know why when i'm using the option DIDN=NO he put on the end of the number the DN of the extension.

What that I tried so far it was with this DN at the end of the number.

Can you have some advice regarding this?

Thanks

 

[mluckie1]

Prt the TNB of the set and verify what CLID table is assigned to the key you are using to make calls. The above table looks correct.

 

[mistoceva]

Hi,

The CLID table is associated with the Key number so this is not the problem.

 

[johnpoole]

no except for the lsc of 4, which i don't know what would do, what is the entry number of that clid table? if it's clid 0, add another table, then change the table number of the set

key 0 scr xxxx 2, on my switch would send the 6113 number. if your not seeing that, maybe we need to check elsewhere in the cdb, my best guess would be a patch. before you go that route, paste the complete clid table and at least the keys on the test phone

john poole
bellsouth business
columbia,sc

 

[mistoceva]

Hi,

The LSc=4 means the lenght of number for local streeing code is 4, and the CLID table number is 2 and i use MCR: Key 0 MCR 3015 1 and key 1 MCR 3015 2. Because in this moment i'm not in the office i can't make some prints of CLId table and DN.

 

[johnpoole]

think i had that translated wrong, look at my clids, they work and the lsc is 434... my nxx?

john poole
bellsouth business
columbia,sc

 

[mluckie1]

Even though you assign a different CLID to the MCR key's I'm not sure how the system will look at it. Try a different DN on key 1. Just a thought.

 

[johnpoole]

could be, might just show the clid of the marped mcr. jst tried 3 different clid tables on my keys 0 1 and 2 all the same mcr. switch shows the clid entry of the line... each of the three show a unique calling number

john poole
bellsouth business
columbia,sc

 

[mistoceva]

Hi,

I made another extension with minimal configuration and Key 0 3099 2, but with previous CLID configuration i have the same results: 3333099 on D-Channel and PRI_ID is Caller_ID.

I have 3 tables of CLID on my test extension 3015:

Key 0 MCR 3015 1
Key 1 MCR 3015 2
Key 2 MCR 3015 0

ENTRY 0
HNTN 21
ESA_HLCL
ESA_INHN NO
ESA_APDN NO
HLCL
DIDN YES
HLOC
LSC
CLASS_FMT DN

The Caller_ID is correct is used the DN of the extension: 3063015

ENTRY 1
HNTN 21
ESA_HLCL
ESA_INHN NO
ESA_APDN NO
HLCL 4
DIDN NO
HLOC 4
LSC
CLASS_FMT NTN

The Caller_ID is of the extension is 43015

ENTRY 2
HNTN 21
ESA_HLCL
ESA_INHN NO
ESA_APDN NO
HLCL 3063000
DIDN NO
HLOC 333
LSC 4
CLASS_FMT NTN

The Caller_ID is of the extension is 3012405 (PRI_ID).

So, I still can't get the correct CLID for entry 2.

I don't have any other ideea regarding CLID issue. The problem could be from the virtual route or D-Channel?

Thanks

 

[mluckie1]

How is the nxx that you are calling set up? The RLI may have or need a dmi table to tell it what type of call it is. When the ciruit ID is used then whatever is being sent isn't understood by the CO.

 

[johnpoole]

that's a good point, even if you send a new number to the co, it has to be in there database.

i set mine 3904 up yesterday to test and with 0.1.and 2 all mcr 4940, each sent a unique clid. one being my did,the others the site mail and a dept main. we have out locals built where we can send any did, our ld is not that wide of a choice, just a few depts and the hosp main

john poole
bellsouth business
columbia,sc

 

[mistoceva]

The RLI has a DMI table with option NCHG. The NXX number is a local number 3033184 and i use ISDN no CO.

 

[mluckie1]

Change the DMI to NXX then try it. You should see a different ID. CO, for us older techs, just means central office not necessarily a type of trunk.

 

[mistoceva]

Hi,

I looked more deply and I found that the DMI table of Virtual Trunk in CS1000E has SPN not NCHG, sorry about that. I try to change into NXX but in this moment I can't dial out.
I'll try to describe my numbering plan:
- when I dial the number from CS1000E, the DMI of RLI insert the number 641, without delete;
- in NRS the number 641 is set to special number;
- in CS1000T, 641 is set as SPN with specific RLI and in DMI table I delete the 3 digits (641).
I hope you understand my example of numbering plan.

So, I try to change DMI table from SPN to NXX and in NRS I change the 641 from special to E.164 local/national but in this case I can't dial out. I made a trace in D-Channel of Virtual trunk and in this case the Caller_ID is OK: 3063000 but this call doesn't arrive into CS1000T. I try another combination of DMI with NRS but without result.

Could you help me to resolve this issue?

Thanks

 

[mluckie1]

Try the other settings like NPA. the NXX setting only sends a 7 digit CLID the NPA will send a 10 digit CLID.

 

[mistoceva]

I tried but the result is the same.

 

[mluckie1]

Change hntn to your area code.

 

[johnpoole]

just handled a simular support issue with a buddy on the phone.. his software looked right, so i did a enl msgo 4 against his outbound did route in load 96.. turned out he was sending the did, but the provider was not programed to look for it.. they had 4 numbers in there database and any nonmatch sent the default.. didn't read all 18 replies so maybe you've ruled this out..

john poole
bellsouth business
columbia,sc