Clicking heard and calls dropped on lines 2

[curlycord]

BCM50....that's all I know and will assume copper lines.

Note from client:
Since the weekend of March 10th we have a clicking sound on our phone lines.
The clicking sound is only heard on our end (callers's do not hear this clicking sound) and we are unable to hear callers through this clicking, then sound cuts out and sometimes the call is dropped by our system (line hangs up on the caller).

Wondering if anyone has run into this one before I travel to site to test.

Thanks

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[Firebird Scrambler]

I would get a full backup done first and then schedule the BCM for a reboot.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[uniquename4me]

My initial thoughts are wet cables. Bell problem. Only other time I've seen anything like this is if it's an old BCM 50 v1.0 vintage motherboard. If it's too close to the central office, over time the line port burns out and this is the symptom as the problem progresses. I'd point to wet cables first though.

 

[curlycord]

Issues is with line 061-063 out of 6 lines
No fault found while on site
They said they could go a day with no issues but it's very random and the clicking is every second.
Carrier has been out 3 times, but never an issue when they are onsite.
Moved lines 061&62 to only 2 spares 067&068, re-programmed sets , client to monitor if problem stays/follows.


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[exsmogger]

Since it only seems to be lines on the main unit I'd suspect a component is dying.

Another thought, did you measure the line current into each line port? Could be too hot.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

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[curlycord]

No I just wanted to quickly see if carrier or system and if system i will get into more troubleshooting.

Thanks all.

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[Firebird Scrambler]

I guess the quickest way is to replace the whole unit with the same database / release.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[curlycord]

If you mean once confirmed it's a cabinet issue then yes, otherwise to quickly see carrier or cabinet then no.

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[curlycord]

No issues noticed since I was there so looks like cabinet fault.

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