Clearing down Option 11 system to factory settings

[poza]

Hi all,

Most likely my last post on this forum (*sniff*), and one final request for help if possible.....

As the corporate wheel in my company turns ever forward, so too the voice system we used has been superseeded by, ahem, a Cisco VoIP solution...(apologies to those of you offended by the thought!)

The Option 11's we had run (reliably I might add!) for the last 4 years now have to be decommissioned. As part of this process, I need to ensure any sensitive company information is cleared from the PBX's systems.

I plan to:

1) Out all set TN's
2) Out all route TN's
3) Remove all CDP and ESN data

Is this the right approach ? Is there a "clear down all configured sets" command ? Is there a "recommended best practice" for doing this ?

Thanks for any help you may be able to offer, and thanks for all the help in the past!
Cheers,

Paul

 

[johnpoole]

you could just run the install and load the default database. the ccm is a pretty fair system. don't care for the voice mail, and still needs some work on the physical side but it's not bad. bcm has a cleaner approach but going to a key system and scrapping a pbx, great management

john poole
bellsouth business
columbia,sc

 

[srmega41]

I would agree. One thing I remember from my I&M class was needing to out a customer. As you remove items like sets, routes, etc, you can try to remove the CDB. If you cannot, they system will prompt you (usually) as to what is still in place for the customer in the form of an error code.

I would really try John's suggestion first, but sometimes you don't have all the pieces you need to take that path

Good luck, hope this helps.

Scott M.

 

[saw164]

You could F-bug the opt. 11, that would erase all information, we used this as a troubleshooting tool, but you could use it to completely clean you opt.11. the downside is you would have to reinstall the software!

C Drive Recovery Procedures

# 1 type <CNTRL> B – During the beginning of the sysload, this will invoke FBUG

#2 at the Fbug type CT

#3 at the main test menu select T for troubleshooting

#4 at the troubleshooting menu select 8 for flash test menu

#5 at the flash test menu select 6 for erase flash drive on DB

Note: selecting 7 at Flash Test Menu erases the program store on the db (daughter board). If this is chosen then the system will not come up and the software has to be reinstalled via pcmcia for the system to come up
When the the procedure is complete you should get value =0x0 this means that the command has been executed successfully. If it returns value = -ffff the command was not successful – try it again if it still fails then the daughter board is faulty and needs to be replaced.
Also, if erasing flash drives fails, try and do the W/R Test Flash Drive, it is another choice in the menu.
#6 return to Troubleshooting Menu and type 99 to reload the system.
After this the sysload should complete fine?
If sysload does NOT complete, you probably have a faulty software daughter board and it needs to be replaced.
If sysload does complete, the system will work fine, however the software will still need to be re-installed at some point as some files will still be missing. (Most notable of which is the psdl.rec file which is responsible for downloading the software to msdl cards).