clear printer queue

[duster123]

Is there a way i can give rights to someone to clear print jobs without them having to log on locally to the server? ex. i want my helpdesk techs to be able to clear print queues

 

[brontosaurus]

Are you able to make them part of the Print Operators group?

 

[duster123]

yes i can do that but then wont they have to log on locally to the server?

 

[monsterjta]

You could just have them run the SC utility to remote restart the Print Spooler service. That will clear the print queue.

You could turn it into a VBScript or HTA, prompting the user to input the computername to clear.

I hope you find this post helpful,

Jonathan Almquist
Minneapolis, MN

 

[duster123]

how do i have them run the "SC Utility"?

 

[monsterjta]

From a command prompt, issue the following command:

sc \\<computername> stop spooler

Then, of course start the spooler with the same command only replacing "stop" with "start".

If you need to run this command in the context of a different user account, it would look like this:

runas /user:<domain>\<user> "sc \\<computername> stop spooler"

Using alternate credentials, you'll be prompted for a password.

Again, restart the service replacing "stop" with "start".

I hope you find this post helpful,

Jonathan Almquist
Minneapolis, MN