clear error message showing on a phone 1

[azrael2000]

Hi All.

Probably a simple solution, but so far I haven't found anything in the documentation I have.

I have a customer with a BCM50 R6 that has an error display on their phone (LLDP TTL expired), and the customer wants to know how to clear the alarm from their phone.

I don't have access via dialin to their system anymore, and am wondering if it is possible to have them do the clearing through the phone. Mind, if the error is on the phone (and it appears to be a network issue), I'm not even sure it can be done.

Is it possible and if so, how?

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Update. I had it clear by pressing the services key, verifying everything looked right, and the going back to the main display. Hope this helps someone else.

Regards

 

[curlycord]

UNIStim Software Release 5.4 for IP Deskphones
Avaya has released UNIStim firmware 5.4 for their IP deskphones;

0621C8L for the 2007 IP deskphone
0623C8L, 0624C8L, 0625C8L, 0627C8L, 0626C8L for the 1110, 1120E, 1140E, 1150E and 1165E IP deskphones
062AC8L for the 1200 series IP deskphones
As always I recommend you review the release notes for all the details.

The following fixes are included in this release;

wi00966639 External – Intermittent issue where the 1100 Series IP Deskphones fail to open socket resulting in no speech path.
wi00926866 External – PC authentication with 802.1x (EAPOL) does not work if IP Deskphone re-registers to TPS after a Network failure.
wi00960325 External – LLDP Time to Live expiration – an error message is displayed, but pressing any key enables the set to work as expected. (SR# 1-2340185912)

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Best to make sure the BCM is fully patched with:
BCM050.R600.SU.System-022.201412-1
BCM050.R600.SU.Desktop-005.201406-1
BCM050.R600.UTPS-138-1
BCM050.R600.SAMBA-136-1.zip

Then upgrade the firmware on the sets.


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http://www.curlycord.com

Toronto, Canada

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