Cleaning Tapes keep Ejecting

[clamourer]

I'm running Veritas Backup Exec version 8.50 for my company. All the data is writing fine, and is accepting all the data tapes.

However, when I put DDS cleaning cartidges in the drives, they eject after about 2 seconds. This started happening about a month ago.

I was wondering if anyone can solve this problem....

Thanks in advace!

Dexter Fabi

 

[SQLBill]

How many times did you use that particular cleaning tape? Most cleaning tapes are only good for about 20 cleanings.

-SQLBill

Posting advice: FAQ481-4875

 

[clamourer]

They are brand-new tapes. I've tried all sorts of cleaning cartridges, but they're still ejecting. Data cartridges are fine; the drives keep them.

-DF

 

[SQLBill]

Do you have HP drives? If so, the cleaning cartridge must be one made/designated for HP drives.

I had this problem with my drives until the tape vendor asked what type of drive I had.

Even 'universal' cleaning tapes wouldn't work unless they were marked as being for HP drives.

-SQLBill

Posting advice: FAQ481-4875

 

[clamourer]

All the cleaning tapes are HP.

For writing data, we use both HP and Sony DDS cartridges.

Is there a way I can find out what type of drives I have? These two drives are in a Dell Poweredge 4300 Series Server.

I was using the HP cleaning tapes for months before, the drives liked them fine. All of a sudden, they started spitting them out.

Thanks for your responses, SQLBill.

-Dex

 

[SQLBill]

Easiest way I know is to look at the back of the tape drive itself. On mine there is a sticker from Dell that says:
MODEL: Drive Module HP LTO.

You probably also could find it in the hardware listing on your computer.

(I have a Powervault 136T).

-SQLBill

Posting advice: FAQ481-4875