Classic Mail (aka VoySys) Not Allowing Control Unit Type to be changed

[newlajo]

I have recently purchased a used Classic Mail voice mail system to use with our Merlin 820 phone system. I have read the entire manual that I downloaded from the avaya website, but I'm having an issue getting the Classic Mail to change the Control Unit Type. The prior owner of the system was using it with a Merlin 1030 KSU, so they had installed the expansion key. I removed the expansion key (as it is only needed for the 1030 system); and completed a system reset through the menu prompts.

The problem is, the Classic Mail unit still thinks it is attached to a 1030 KSU, and as such, will not allow me to change the Control Unit Type. When in the Admin Menu --> Control Unit Integration Parameters --> option #6 (Change Control Unit Type) is not spoken, and if I attempt to press 6, the system states it is an invalid option.

Since the Classic Mail thinks it is on a 1030 system, it will not transfer calls to the correct extensions; and thinks that the Intercom-Voice line is what is really CO Line 1. In addition, it will not light the MWI lamps on the Voice Terminals (I do have Feature Package 2 installed in the Merlin 820 KSU).

I know this system is old, but if anyone has any suggestions I would greatly appreciate your assistance!

 

[HiDesert]

Is there a battery than can be disconnect...so it defaults to the
orginal programming.

 

[exsmogger]

There were different programs on the hard drives for the Merlin systems. If your Voysys was programmed for a 1030 there is no way to change the system type. The hard drive needs to either be reprogrammed or replaced to use it with an 820.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[ttech]

ExMogger is correct once the 1030/3070 upgrade key was put in the side of the voysys, It was hard coded a 1030 No turning back.

 

[newlajo]

Thanks guys... Not exactly the answer I was hoping for though :-( It works okay for leaving messages, you just can't use the MWI or the auto attendant... I'm guessing there is no easy way to find a image of the software needed on the hard drive to reset it?

In the meantime, I'm looking online now at a Legend system... Let's just hope I don't get screwed again... The only trouble with purchasing used equipment--it's always a gamble.

I appreciate everyone's help, and will probably have more questions soon regarding the changeover to the Legend.

Thanks again!