CLASS available?

[jerryreeve]

I have a customer that has a mitel 3300 and they asked me to get them caller id. (Church, got it donated, keep it cheep etc.) and I thought I had the programming correct but am not seeing caller id on incoming calls. I looked at the analog card that the trunks are coming in on and it is a 50003724 analog board, the big question is whether or not it is a board that will provide caller id to the system or is it mainly a POTS board? any help out there?

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Lundah]

Is this in an SX-200 bay connected to the 3300? If that's the case, I don't think that card is supported on the 3300. I'm more of a 2K/older 3300 guy, so hopefully one of the regulars around here can give you a clearer answer.

 

[jerryreeve]

The controller is the MX series controller, it has 2 t1 connections on the front and an amphenol connection on the back This card is the amphenol connector on the back of the main unit. It looks like a 4X12 card the analog trunks start at pin 20 on the amphenol connector. the part number came from opening up the top of the controller and reading the number off of the card (close to the front of the controller) this is configured as it came from the original installation with a note that the original installation never had analog ports only T1 ports.

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Lundah]

Ah, now we know what we're looking at, and it's actually something I'm familiar with. That is indeed what's known as the Analog Main Board. And knowing that it's an MX controller tells me you're working with some older software as well, since 3300ICP release 9.0 was the last that was able to run on that hardware. And from what I can tell from the documentation, that card should support CLASS, but you need to make sure that you have set "CLASS Trunk" to "Yes" in the Trunk Circuit Descriptor.

 

[jerryreeve]

Ok I'll check on that, thanks.

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Lundah]

There's also a couple of COS options that need to be turned on (need to know what software release to be sure of what they're called), but since you're asking about the hardware capability I'm assuming you've already enabled those.

 

[jerryreeve]

I went thru the COS and the install guide and hopefully turned on all the COS options that had anything to do with CLASS/Caller id. I'll pull the software level when next on site and let you know, should be tomorrow.

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[jerryreeve]

the Release level is 8.0 UR3


----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Lundah]

It sounds like you've got it all set up right. So, either we're both still forgetting about some other setting, or the card actually doesn't support CLASS (wouldn't be the first time Mitel tech docs were wrong). Either way, at this point you've got me stumped.

 

[Lundah]

One more thing to check, the CLASS/CLIP COS options need to be applied to both the trunks and the stations. That's one that gets missed frequently.

 

[Waldosworld]

At the demarc, disconnect from the system and connect with an analog phone that has display. Any cordless home phone will do.
See call ID then you now it is the 3300 setup.

 

[jerryreeve]

I dumped the COS for the telephones and trunks so you can see if I boofed something else up

vid7.2	8.0.9.18	
		
Class Of Service Number	                               	1	20
Comment                                 	Ip Telephones	local trunks
Account Code Verified	                          	No	No
ACD Make Busy on Login	                              	No	No
ACD Silent Monitor Accept	                      	No	No
ACD Silent Monitor Allowed	                      	No	No
ACD Silent Monitor Notification	                      	No	No
Allow Directed Call Pickup Of Attendant Call	      	No	No
ANI/DNIS/ISDN Number Delivery Trunk	              	No	No
Auto Answer Allowed	                             	Yes	Yes
Brokers Call	                                      	No	No
Busy Overide Security	                              	No	No
Call Announce Line	                              	No	No
Call Forwarding Accept	                             	Yes	Yes
Call Forwarding (External Destination)	             	Yes	No
Call Forwarding (Internal Destination)	             	Yes	Yes
Call Forward Override	                              	No	No
Call Forwarding Reminder Ring (CFFM and CFIAH only)   	No	No
Call Hold	                                     	Yes	Yes
Call Hold Remote Retrieve	                     	Yes	Yes
Call Hold - Retrieve with Hold Key	              	No	No
Call Park-Allowed To Park	                      	Yes	No
Call Pickup Dialed Accept	                      	Yes	Yes
Call Pickup Directed Accept	                      	Yes	Yes
Call Privacy	                                      	No	No
Call Reroute after CFFM to Busy Destination	      	No	No
Call Waiting Swap	                              	No	No
Called Party Features Override	                      	No	No
Calling Name Display - Internal - ONS	              	Yes	Yes
Calling Number Display - Internal - ONS	              	Yes	Yes
Calling Party Name Substitution	                      	No	No
Campon Tone Security / FAX Machine	              	No	No
Check COR after PSTN Dial Tone	                      	No	No
Clear All Features Remote	                      	No	No
Conference Call	                                      	Yes	Yes
COV/ONS/E&M Voice Mail Port	                      	No	No
DASS II OLI/TLI Provided	                      	Yes	Yes
Dialled Night Service	                              	Yes	Yes
Disable Call Reroute Chaining On Diversion	      	No	No
Disable Conference Join Tone	                      	No	No
Disable Executive Busy Override Tone	              	No	No
Disable Send Message	                              	Yes	No
Display ANI/ISDN Calling Number Only	              	Yes	Yes
Display ANI/DNIS/ISDN Calling/Called Number	      	Yes	No
Display Caller ID on multicall/keylines	              	Yes	Yes
Display DNIS/Called Number Before Digit Modification  	No	No
Display Dialed Digits during Outgoing Calls	      	Yes	No
Display Held Call ID on Transfer		      	Yes	No
Display Transfer Destination on Recall			No	No
Do Not Disturb						Yes	Yes
Do Not Disturb - Access to Remote Phones		Yes	Yes
Do Not Disturb Permanent				No	No
Emergency Call Notification - Audio			No	No
Emergency Call Notification - Visual			No	No
Enable Call Duration Limit on External Calls		No	No
Enable Call Duration Limit on Internal Calls		No	No
Executive Busy Override					No	No
External Trunk Standard Ringback			No	No
Flexible Answer Point					No	No
Follow 2nd Alternate Reroute for Recall to Busy ACD AgenNo	No
Forced Verified Account Code				No	No
Forced Non-Verified Account Code			No	No
Group Call Forward Follow Me Accept			No	No
Group Call Forward Follow Me Allow			No	No
Group Page Accept					Yes	No
Group Page Allow					Yes	No
Handset Volume Adjustment Saved				Yes	No
Handsfree AnswerBack Allowed				No	No
HCI/CTI/TAPI Call Control Allowed			Yes	Yes
HCI/CTI/TAPI Monitor Allowed				Yes	Yes
Head Set Switch Mute					Yes	No
Hot Desk Remote Logout Enabled				No	No
Hot Desk Login Accept					No	No
Hotel Room Monitor Setup Allowed			No	No
Hotel Room Monitoring Allowed				No	No
Hotel/Motel Room Personal Wakeup Call Allowed		No	No
Hotel/Motel Room Remote Wakeup Call Allowed		No	No
Individual Trunk Access					Yes	Yes
Local Music On Hold source				No	No
Loudspeaker Pager Override				Yes	Yes
Loudspeaker Pager Equivalent Zone Override Security	No	No
Maintain Ringing Party During Recall			No	No
Message Waiting						Yes	Yes
Message Waiting Audible Tone Notification		No	No
Message Waiting Deactivate On Off-Hook			Yes	Yes
Message Waiting - Disable Ringing Lamp Notification	No	No
Message Waiting Inquire					Yes	Yes
Multiline Set Loop Test					No	No
Multiline Set Message Center Remote Read Allowed	No	No
Multiline Set Music					No	No
Multiline Set On-hook Dialing				Yes	Yes
Multiline Set Phonebook Allowed				Yes	Yes
Multiline Set Voice Mail Callback Message Erasure AlloweNo	No
Music on Hold on Transfer				No	No
Name Suppression on outgoing Trunk Call			No	No
Non DID Extension					No	No
Non-Prime Public Network Identity			No	No
Non Verified Account Code				Yes	Yes
Off-Hook Voice Announce Allowed				No	No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate	No	No
ONS CLASS/CLIP: Set					Yes	No
ONS CLASS/CLIP: Visual Call Waiting			Yes	Yes
ONS/OPS Internal Ring Cadence for External Callers	No	No
Originator's Display Update In Call Forwarding/ReroutingNo	No
Override Interconnect Restriction on Transfer		No	No
Pager Access All Zones					Yes	Yes
Pager Access Individual Zones				Yes	No
Phonebook Lookup - Default to User Location		No	No
Phonebook Lookup - Display User Location		No	No
Privacy Released					No	No
Public Network Access via DPNSS				Yes	Yes
Public Network Identity Provided			No	No
Public Network To Public Network Connection Allowed	Yes	Yes
Public Trunk						No	No
R2 Call Progress Tone					No	No
Recall If Transferred to Original Call Destination	No	No
Record-A-Call Active					Yes	No
Record-A-Call - Start Recording Automatically		No	No
Record-A-Call - Save Recording on Hang-up		Yes	No
Recorded Announcement Device				No	No
Recorded Announcement Device - Advanced			No	No
Redial Facilities					Yes	Yes
Return Disconnect Tone When Far End Party Clears	No	No
Ringing Line Select					Yes	No
SC1000 Attendant Basic Function Key			No	No
SMDR External						Yes	Yes
SMDR Internal						No	No
Speak@Ease Preferred					No	No
Suppress Delivery of Caller ID Display between Sets	No	No
Suppress Delivery of Caller ID Display between Sets - OvNo	No
Suppress Display Of Account Code Numbers		No	No
Suppress Redial Display					No	No
Suppress Simulated CCM after ISDN Progress		No	No
Third Party Call Forward Follow Me Accept		Yes	No
Third Party Call Forward Follow Me Allow		Yes	No
Timed Reminder Allowed					Yes	Yes
Trunk Calling Party Identification			Yes	Yes
Trunk Flash Allowed					No	No
Two B-Channel Transfer Allowed				No	No
Use Held Party Device for Call Re-routing		Yes	Yes
Use Called Party Call Hold Timer			Yes	No
Voice Mail Softkey					Yes	No
Account Code Length					12	12
After Answer Display Time		 
Answer Plus Delay To Message Timer			20	20
Answer Plus Expected Off-hook Timer			30	30
Answer Plus Message Length Timer			10	10
Answer Plus System Reroute Timer			0	0
Attendant Busy Out Timer				10	10
Auto Campon Timer					10	10
Busy Tone Timer						30	30
Call Duration						10	10
Call Duration Forced Cleardown Timer			0	0
Call Forward - Delay					0	0
Call Forward No Answer Timer				15	15
Call Hold Timer						90	90
Call Park Timer						180	180
Campon Recall Timer					10	10
Delay Ring Timer					10	10
Dialing Conflict Timer					3	3
Display Caller ID On Multicall/Keylines Timer		5	5
Emergency Call - Audio Level for Set			Ringer	Ringer
First Digit Timer					15	15
Inter Digit Timer					5	10
Lockout Timer						45	45
ACD 2000 Logout Agent No Answer Timer			15	15
Message Waiting Ringing Start Time Hour	 	 
Message Waiting Ringing Start Time Minute	 	 
Message Waiting Ringing Stop Time Hour	 	 
Message Waiting Ringing Stop Time Minute	 	 
No Answer Recall Timer				17	17
ONS VMail-Delay Dial Tone Timer			5	5
Ringing Timer					180	180
Work Timer					0	0
Key A		
Key B		
Key C		
Key D

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[jerryreeve]

I am getting the caller ID FSK tones from telco

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Waldosworld]

on both trunks and set classes of service.
Display ANI/ISDN Calling Number Only = Yes
Display ANI/DNIS/ISDN Calling/Called Number = Yes
ONS CLASS/CLIP Set = Yes

With the trunk circuit descriptor set to CLASS trunk as perviously mentioned to check by Lundah when you call in is there any delay in the call being presented to the phone?
Assuming the lines are being directed to key(s) on a set(s).

 

[jerryreeve]

No no notable delay between the callback on the caller and the indications of ring on the telephone. also still not seeing CID

Shouldn't there be a SMDR type of log on this system?


----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services

 

[Waldosworld]

smdr options form.
analog display phone connected directly at demarc will confirm telco is sending the CLID

 

[jerryreeve]

Got the caller id from the telco at demark.

----------------------------
40: Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
50: who put this $%@#(*$ Hill Here??
----------------------------
JerryReeve
Telecommunication Technology Services