Clarification on Caller ID and Messaging

[ddegentesh]

All,


We currently have ACS 5.0 mated with Partner Messaging 7.0. VMS Delay is set to 2 rings on all lines. Caller ID is displayed on the handsets:

1) Sometimes after 1 or 2 rings on the handset
2) Sometimes after 3 or 4 rings on the handset
3) Sometimes when the handset is picked up
4) Every time when the ringing line button is pressed.


My question is, if I upgrade to ACS 8, will I get condition #1 on a consistent basis (which is what I want?)

Thanks in advance.

--Drew

 

[ddegentesh]

Any thoughts? Does caller ID work better on ACS 8?

 

[exsmogger]

You could flash it up to a R6.0B so that the ACS is compatible with the new DST schedule. I'd recommend that first before spending a lot of money on a new ACS.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[Dexman]

I believe if a line is set to No Ring, caller ID will not be displayed unless you push the line button. In general caller ID info is sent between the first and second rings.

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