Citrix NFuse dropping connectivity 1

[sekermestrovich]

I have users at remote locations that will connect to published applications on our Citrix server from a web browser. Sometimes when users try to connect (not always the same users)Nfuse lets them enter their username and password, then takes them to the applications they have permission to access. However, once they choose a certain application, instead of Citrix going through initialization and connection in progress, it stops completely and never connects.

At the server I try to get into the Citrix Administration area to reset that particular user, but once I click on the server, it only says "Trying to gather information about the server, please wait". At this point it never gathers the information, and I usually have to restart the server in order for the problem to correct itself.

Every time this has happened their may be one or two people already connected to Citrix and working fine, but someone may be logging back on to Citrix for the 2nd or 3rd time that day and unable to get in.

Does anyone know what would cause this? And also, what would cause the Citrix Administration Server to not gather the information in order to open the properties of the server?

 

[armra]

Have a look at microsoft article Q269214. not sure if it applies to your environment but it sounds pretty close.

 

[nth22]

check to see what version of IE clients are using. I recall a while ago IE5.5 SP2 had stepped on some ICA files, and needed to reinstall ICA client.

here is the citrix doc that addresses the issue

CTX344893