Cisco VS Nortel Symposium

[bryanata]

We currently have a Nortel Networks pbx and a Symposium call center server at our site. Cisco reps have approached us with their IP product. I am wondering if any of you out there have worked with the Nortel product line and the Cisco call center product line and what your opinion is on the products.

Thanks

 

[niloc1]

We are running both Symposium and Cisco at different sites. The main difference is that your supervisors will lose a lot of user configurable agent features with Cisco. Nortel has this built in so a super can login and configure agents. With Cisco you cannot give them access to just part of the system-so you have to lock them out. This means that they have to come to you for things they previously could do themselves.

 

[jneiberger]

niloc1, which Cisco product are you referring to? IPCC Express or Enterprise?

 

[bryanata]

In nortel land you can see what happend with a call by pulling the ECallByCall data which is out of order and call id's are all over the place. How does the Cisco call center software compare? Is there a way to pull call and call event data that is understandable?