Cisco Voip 7961 and Plantronics CS50 Wireless Headset

[jmslandon]

Good Morning,

We have a office full of Cisco 7941 handsets most of which are using Plantronics CS50 wireless headsets with lifters. All of these users can answer there phones by hitting the answer button on the headset. I am running into a problem when I recently tried using these headsets on a 7961. After hooking up this headset we noticed that you can actuate the lifter by pressing answer on the headset but it does not actually pick up the call until you press the phone button on the handset itself. The only difference other the the model of the phone is the fact that the 7961 has two lines being used on it (2 different phone numbers). Could that have something to do with the problem?

 

[whykap]

if its the second line they try to answer they will need to press the button.
There is a system wide feature that will turn the answer on to any key on a phone without pressing the button. You can turn that on.

 

[Iwontremember]

same problem here. I ended getting rid of the Plantronics CS50 and went with the Netcom GN 9350. it also can be plugged into a pc using its USB connection that works flawlessly with IP communicator.

Hope this helps.

 

[jmslandon]

Whykap,

I'm not sure where the system wide feature is but on the handset itself I found a setting under audio prefrences, "wideband headset" enabled. I turned it on for line 1 and its strange, half of the time it activates the line and you get the dial tone and the other half of the time it just lifts the phone. It also doesn't allow you to hang up by pressing the answer key. Any other ideas or am i out of luck?