Cisco Voicemail issue

[cblankdia]

My current configuration is a Cisco Call Manger 8.0.3.2 with Asterisk Voicemail. I’m in the process of moving the Voicemail to Cisco Unity Connection. Right now I have one voice mail port configured with my extension and its status is registered with x.x.x.231 IP address x.x.x.231. I created the hung group, and added the DN to the list. I also created the Hunt List and check Enable and For Voice Mail Usage. The Hunt Pilot is set to 5600. When I dial 5600 it does not go to the Voicemail system it dials my extension instead. I’m not sure why it’s going to the Cisco voicemail system.

 

[cblankdia]

I'm not sure why it's not going to the Cisco voicemail system.

 

[whykap]

the voice mail port cannot match your extension or you'll naturally only be able to dial your extension. Use unique DN's for vm ports, pilot, HG, etc

 

[cblankdia]

Right now the Voice Mail Port is set to "CiscoUM1-VI1" and Directory Number "107". I only have 107 set in the Line Group.

 

[whykap]

Is 107 your extension number as well? That is what you said on your original post.
"Right now I have one voice mail port configured with my extension and its status is registered with x.x.x.231 IP address x.x.x.231

 

[cblankdia]

I changed the Directory Number to something else and it rings the voice mail but it now believes my number is 1 instead of 107.

If you look at Directory Number under VoiceMail Ports. It shows that it’s the extension number of the phone. So I'm a litt confused on how it should be setup or if I’m over looking something.

 

[whykap]

If it still shows the old extension you did not change it or did not change it at the right place.
Are you using the unity connection and call manager integration guide? It guides you step by step on how to do this.
As a general rule of thumb in telephony, you cannot use duplicate numbers for different purposes (eg. phone DN and voice mail port).
When you do, you experience what you see.

 

[cblankdia]

I got the voice mail to work. And got the SMTP to notify the user. Is there away to add the audio file to the email. I know in the UC520 I was able to. But I'm not sure about the this one.

Thanks

 

[whykap]

If it notifies the user it should be attaching the wave file with it. Is your email server rejecting the attachment?

 

[cblankdia]

The mail server is not rejecting attachments. The only thing I can figure out is that we need to upgrade to 8.5 to be able to send wav files. I don't see anything in the system to say attach wav files.

The other problem I ran into is the ability to transfer a caller to another voicemail ext. Let's say I am ext 107 and I want to transfer my caller to ext 108's voicemail. I thought i could transfer to 5108. But it prompts me the PIN instead.

 

[whykap]

It's not a version issue. All 8.X support SMTP message relay.

 

[cblankdia]

Is there any feature that turns the .wav file off or or on. I get the email from cisco untiy.. and i checked the SMTP relay server and I'm not seeing an attachement come through the REPLAY. Thanks,

 

[whykap]

what do you relay to the mail server? delivery receipt or voicemail? You need to relay the voicemail to get the wave file.
To answer your question there is no other feature that turns it on or off. Just the correct message relay selection.

 

[cblankdia]

It was the relay. I had it go through a different relay server and it workd. For some reason it was stopping the message with the .wav file attached.

thanks,

 

[whykap]

So I had pointed you the right direction two weeks ago.
Glad you figured it out.

 

[cblankdia]

You did....now i have to figure out why it’s not relaying correctly.

Thanks,