CISCO Voice Mail/Phone Settings

[HopnDude]

I have one phone that's just being outright stubborn. I've checked all the settings on it, and it absolutely will not allow callers to go to the voice mail! It's a 7940, I've checked all the settings on both Unity and Call Manager. All the settings are correct for that particular user. He has his recorded name as his message, but you call his phone and it just keeps on ringing. It doesn't transfer to voice mail after four rings as it is set to do. Any suggestions on what I could do to fix this or could it possibly be a phone issue, or even software updates needed?

Scott

 

[HopnDude]

Well, I just figured this one out! Gotta check the lines, make sure it's set! Ha, just an id10t error, lol!

Scott

 

[metsyss]

Scott,

How did you fix this?

 

[HopnDude]

On the left hand side of the device settings in a column it say's Lines 1-# (# being the extension). Click on the Line for that device and it will take you to the settings for that extension. In those settings you can edit the amount of time it takes to ring before going to voice mail or before forwarding to another extension. Look down about mid page and you will see the settings for Voice Mail. There are check boxes, next to the check boxes are open numeric txt boxes that you can put the forwarding extension in if you want. And just below these settings you can edit the number of rings before forwarding or going to voice mail. If you have any more ?'s feel free to ask.

Scott

 

[metsyss]

Thank you!