Cisco Unity VM's deleting themselves

[adelainey]

Hello,

I am having random users voicemail's deleting on their own.

Scenario is:

Voicemail is left. MWI turns on and email is sent to user. After roughly 60 seconds or so, the light will go out, the email is permanently deleted and users have to go into their deleted items folder on the phone to retrieve their voicemail. These mailboxes have been in use for about two years now and never had issues before. There are no rules setup in their email and their mailbox quotas are nowhere near being full.


Cisco Unity Connection version: 11.0.1.21900-11


Not sure where else to start troubleshooting.

 

[adelainey]

Problem solved. Turned out to be the default mail app on the users cell phones. The strange thing is that it was both iPhone and android devices. Moved both of them to the Outlook app and the problem stopped. Not sure why but they are happy with the app and the results.