Cisco Unity Auto Attendant

[Saskatonian]

I am trying to create an Auto Attendant by forwarding calls to unity and giving the caller menu choices to be directed to the correct department. From there, I would like to send the caller to a hunt group in Call Manager. When I try to send the caller to the Hunt Group, I instantly get the voicemail box for the Hunt Group rather than the Hunt Group phones ringing. Am I missing a step?

 

[HmmG3]

A couple of things come to mind. The mailbox for that hunt group, is it configured to have transfers go to an extension or directly into the greeting (look at the Call Transfer page for that mailbox)? Unity will default to sending any transfered calls directly to the greeting and not the extension.

If that checks out, you'll need to look at the hunt group settings in the CallManager. Call it directly to confirm the phones ring and then go to voice mail.