Cisco Unity 10.5 aging policy not working
Please confirm if a user has 'Message Relay' then I add 'Unified Messaging is that correct that they require both for the email to be generated. I have those with Unified set up like this but would just like confirmation.
We have staff that only want 'message relay' too.
The issue I find with Unified is that when users check messages in outlook the message goes to their 'saved' messages vm folder counting as their storage and some like to keep in inbox as a reminder.
If they delete the email or move the email to a subfolder OUT of inbox then at that time it goes to their deleted vm folder which would then follow the aging policy set out to delete it.
Users with just 'message relay' have a constant red light with 'new messages'unless they delete or save via their phone.
This leads to a big issues we are currently having. The 'aging policy' to delete deleted within 3 days or whatever we set it to is not working. Users must delete their deleted manually from their phone or from their inbox. Our maintenance support team along with Cisco support told me that the only resolution is doing an upgrade. I have also seen posts where others have been told the same thing. Reaching out for any suggestions on how the aging policy can be fixed. We are contracted to move the phone system to the Cloud in the late fall so hoping someone can suggest a 'fix' until then.
Any thoughts?
Sharon
Please confirm if a user has 'Message Relay' then I add 'Unified Messaging is that correct that they require both for the email to be generated. I have those with Unified set up like this but would just like confirmation.
We have staff that only want 'message relay' too.
The issue I find with Unified is that when users check messages in outlook the message goes to their 'saved' messages vm folder counting as their storage and some like to keep in inbox as a reminder.
If they delete the email or move the email to a subfolder OUT of inbox then at that time it goes to their deleted vm folder which would then follow the aging policy set out to delete it.
Users with just 'message relay' have a constant red light with 'new messages'unless they delete or save via their phone.
This leads to a big issues we are currently having. The 'aging policy' to delete deleted within 3 days or whatever we set it to is not working. Users must delete their deleted manually from their phone or from their inbox. Our maintenance support team along with Cisco support told me that the only resolution is doing an upgrade. I have also seen posts where others have been told the same thing. Reaching out for any suggestions on how the aging policy can be fixed. We are contracted to move the phone system to the Cloud in the late fall so hoping someone can suggest a 'fix' until then.
Any thoughts?
Sharon