Cisco Unified Communications Manager 5.1.1 upgrade error 1

[antzoulis]

Hi,

Tried to upgrade Cisco Unified Communications Manager 5.1.1 to version 5.1.3

Downloaded the patch file from the Cisco site, went to OS Administration, selected upgrade, inserted the DVD and once it has uploaded the file and did its authentication check I get the following error:

The selected signed file could not be authenticated. The file might have been tampered with or an error might have occured during download. Please verify the MD5 hash value against the Cisco Systems web site: 37:d7:94:ff:0d:16:d9:cb:b6:ca:fa:42:ee:8c:95:78

I downloded the same file a few times and still get the same error. I also checked the MD5 hash from the Cisco download site and it matches up to be the same. Anything I need to know or am i doing something wrong ?

 

[whykap]

it could be one of two things:
I have seen on older versions where it would not upgrade from a DVD although it would work using an SFTP server instead. Try the upgrade through SFTP using the same file.

If that fails. download the 5.1.2 upgrade and try to go to 5.1.2 first then to 5.1.3. I know that the notes say you can go to 5.1.# straight from 5.1.1 and you should be able to, but if the first step fails then that is another option.

I think trying SFTP instead of a DVD will work for you. 5.X had a ton of bugs and if I recall that was one of them that was very common.

 

[antzoulis]

I have 2 callmanagers, tried from DVD on the callmanager that is running 5.1.2-3000 to upgrade to 5.1.3 and this did not work. Will try later today to do it from SFTP.

With the 2nd callmanager i tried from FTP not SFTP to upgrade from 5.1.1.1000 to upgrade to 5.1.3 and nothing.

Will let you know about the SFTP for the first callmanager.

 

[antzoulis]

So, I upgraded the Callmanager 5.1.1-2000 to version 5.1.3.1000 and this worked. Once I was done with this, I then upgraded to the latest 5.1.3.8000 and this worked.

So you are right whykap, I needed to upgrade to a lower release before going to the latest.

Thanks to whykap