Cisco UCM Call Log?

[trmg]

Hey All,

Is there a simple call log anywhere within Cisco UCM?

We've been having problems with people dialing 911 and hanging up. I want to be able to pinpoint what extension(s) the emergency calls come from.

Any help is much appreciated.

Thanks!!

 

[whykap]

Yes use the "cdr analysis and reporting tool" under servicability.
Look for 9911 and 911 calls and it will give a list of who and when they dialed that number.

 

[trmg]

Hmm. I fee like an id10t...

I don't see these options. I'm accessing the system via the web interface. We're currently running UCM version 6.1.1.2000-3 which I'm sure makes a difference.

 

[trmg]

Mm...upon further research it looks like I need to remote into the server to access this tool.

 

[whykap]

It's on the web interface. You need to get out of the administration page and go to the servicability page (on the top right of the web page there is a drop down menu for that).

 

[trmg]

Ah. I found it. However, I don't seem to have the proper credentials for the Serviceability section. Come to find out, this is the same for the OS Administration section as well!

I may need to contact the consultant who originally installed the system...grr...