motorize
Technical User
- Mar 16, 2008
- 2
I work in a very high pace call center – taking customer calls when their business internet is down and many of the routers do not have the alias commands, we need "show" alot of interfaces.
So, I made my owns "alias" shortcut commands with a program called Hot-Keyboard
Example1:
From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro)
In the router I type - :sd
macro output = show description | i (company name variable) enter
Example2:
I want to look at a router ATM PVC
The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI
I type in a pop-up windows 1 2 123
Macro Output :
show atm pvc int atm1/0.2) 2/123 (enter)
others
:sib = show ip int brief
:sr = show run
:sir = show ip route
:sion = show ip ospf neighbors
I have done this for Cisco,Juniper, Nortel Routers.
The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace, it just so much quicker and when your underfire, I need all the help I can get.
I wish to share this since so many people out there work in call centers & I feel that the applications we use are not made to be quick and are quite repetitive, so to bridge this gap, hot-keyboard macros really makes the job better, for me and the customers too.
I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury.
I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.
I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems.
They are “troubleshooting scripts” I highlight a portion like "Se1/2/3/2:0" Then through Hot-keyboard "Regular expressions" parses the data and output various commands that are relating to that interface, with only a 4 keys pressed.
I have “booked marked” websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under my specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well.
I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.
In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways.
So, I made my owns "alias" shortcut commands with a program called Hot-Keyboard
Example1:
From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro)
In the router I type - :sd
macro output = show description | i (company name variable) enter
Example2:
I want to look at a router ATM PVC
The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI
I type in a pop-up windows 1 2 123
Macro Output :
show atm pvc int atm1/0.2) 2/123 (enter)
others
:sib = show ip int brief
:sr = show run
:sir = show ip route
:sion = show ip ospf neighbors
I have done this for Cisco,Juniper, Nortel Routers.
The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace, it just so much quicker and when your underfire, I need all the help I can get.
I wish to share this since so many people out there work in call centers & I feel that the applications we use are not made to be quick and are quite repetitive, so to bridge this gap, hot-keyboard macros really makes the job better, for me and the customers too.
I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury.
I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.
I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems.
They are “troubleshooting scripts” I highlight a portion like "Se1/2/3/2:0" Then through Hot-keyboard "Regular expressions" parses the data and output various commands that are relating to that interface, with only a 4 keys pressed.
I have “booked marked” websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under my specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well.
I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.
In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways.