CISCO IP Phone 7961G And IP Communicator no dial Tone

[serge9]

hi to all cisco call mander expert
i am an old nortel, norstar and SL1 tech, not much knowledge with cisco
your help is appreciated
in a Cisco Call Managet Express installed on 2811
i had 2 7961G, 1 7906, 1 ip communicator, 1 analog phone, all were working very well
i disconnected 1 7961G and did not use the ip communcator for a few month
now when i start the ip communicator, or connect the second 7961,
it boot , register, all the soft keys are displayed, date and time ok,
but no dn (extension number) displated and no dial tone

thank you for your assistance

 

[serge9]

here are the router 2811 runing config

User Access Verification
Username: Admin
Password:
HomeLab>enabl
Password:
HomeLab#
HomeLab#show configuration
Using 6824 out of 245752 bytes
!
! No configuration change since last restart
! NVRAM config last updated at 21:15:12 EST Tue May 8 2012
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname HomeLab
!
boot-start-marker
boot system flash c2800nm-spservicesk9-mz.124-24.T2.bin
boot-end-marker
!
logging message-counter syslog
enable secret 5 $1$DxMf$vONNpxbFRr3DAoRVZPmwG1
!
no aaa new-model
clock timezone EST -5
clock summer-time EST recurring
clock calendar-valid
--More--  !
--More--  voice-card 0
--More--  !
--More--  voice-card 1
--More--   dspfarm
--More--  !
--More--  dot11 syslog
--More--  ip source-route
--More--  !
--More--  !
--More--  ip cef
--More--  no ip dhcp use vrf connected
--More--  ip dhcp excluded-address 172.20.14.1 172.20.14.3
--More--  ip dhcp excluded-address 172.20.15.1 172.20.15.3
--More--  !
--More--  ip dhcp pool Voice
--More--   import all
--More--   network 172.20.14.0 255.255.255.0
--More--   default-router 172.20.14.1
--More--   option 150 ip 172.20.14.1
--More--   dns-server 4.2.2.2
--More--  !
--More--  ip dhcp pool Data
--More--   import all
--More--   network 172.20.15.0 255.255.255.0
--More--   default-router 172.20.15.1
--More--   dns-server 4.2.2.2
--More--  !
--More--  !
--More--  no ip domain lookup
--More--  no ipv6 cef
--More--  multilink bundle-name authenticated
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  username admin password 0 Cisco
--More--  archive
--More--   log config
--More--   hidekeys
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  interface FastEthernet0/0
--More--   no ip address
--More--   duplex full
--More--   speed 100
--More--  !
--More--  interface FastEthernet0/0.10
--More--   description voice interface
--More--   encapsulation dot1Q 50
--More--   ip address 172.20.14.1 255.255.255.0
--More--   no ip redirects
--More--   no ip unreachables
--More--  !
--More--  interface FastEthernet0/0.20
--More--   description Data interface
--More--   encapsulation dot1Q 3
--More--   ip address 172.20.15.1 255.255.255.0
--More--   no ip redirects
--More--   no ip unreachables
--More--  !
--More--  interface Service-Engine0/0
--More--   ip unnumbered FastEthernet0/0.20
--More--   service-module ip address 172.20.15.250 255.255.255.0
--More--   service-module ip default-gateway 172.20.15.1
--More--  !
--More--  interface FastEthernet0/1
--More--   no ip address
--More--   duplex auto
--More--   speed auto
--More--   vlan-id dot1q 3
--More--   exit-vlan-config
--More--   !
--More--  !
--More--  ip forward-protocol nd
--More--  ip route 0.0.0.0 0.0.0.0 192.168.1.1
--More--  ip route 0.0.0.0 0.0.0.0 192.168.2.1
--More--  ip route 172.20.15.250 255.255.255.255 Service-Engine0/0
--More--  ip http server
--More--  no ip http secure-server
--More--  ip http path usbflash1:Cisco/GUI
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  tftp-server usbflash1:Cisco/term41.default.loads alias term41.default.loads
--More--  tftp-server usbflash1:Cisco/SCCP41.8-5-4S.loads alias SCCP41.8-5-4S.loads
--More--  tftp-server usbflash1:Cisco/jar41sccp.8-5-4TH1-6.sbn alias jar41sccp.8-5-4TH1-6.sbn
--More--  tftp-server usbflash1:Cisco/dsp41.8-5-4TH1-6.sbn alias dsp41.8-5-4TH1-6.sbn
--More--  tftp-server usbflash1:Cisco/cvm41sccp.8-5-4TH1-6.sbn alias cvm41sccp.8-5-4TH1-6.sbn
--More--  tftp-server usbflash1:Cisco/cnu41.8-5-4TH1-6.sbn alias cnu41.8-5-4TH1-6.sbn
--More--  tftp-server usbflash1:Cisco/term61.default.loads alias term61.default.loads
--More--  tftp-server usbflash1:Cisco/ringtones/Analog2.raw
--More--  tftp-server usbflash1:Cisco/ringtones/AreYouThere.raw
--More--  tftp-server usbflash1:Cisco/ringtones/AreYouThereF.raw
--More--  tftp-server usbflash1:Cisco/ringtones/Bass.raw
--More--  tftp-server usbflash1:Cisco/ringtones/CallBack.raw
--More--  tftp-server usbflash1:Cisco/ringtones/Chime.raw
--More--  tftp-server usbflash1:Cisco/ringtones/DistinctiveRingList.xml
--More--  tftp-server usbflash1:Cisco/ringtones/Jamaica.raw
--More--  tftp-server usbflash1:Cisco/ringtones/Pop.raw
--More--  tftp-server usbflash1:Cisco/ringtones/RingList.xml
--More--  tftp-server usbflash1:Cisco/ringtones/Analog1.raw
--More--  tftp-server usbflash1:Cisco/apps41.8-5-4TH1-6.sbn alias apps41.8-5-4TH1-6.sbn
--More--  tftp-server usbflash1:Cisco/GUI/admin_user.html
--More--  tftp-server usbflash1:Cisco/GUI/admin_user.js
--More--  tftp-server usbflash1:Cisco/GUI/CiscoLogo.gif
--More--  tftp-server usbflash1:Cisco/GUI/Delete.gif
--More--  tftp-server usbflash1:Cisco/GUI/downarrow.gif
--More--  tftp-server usbflash1:Cisco/GUI/ephone_admin.html
--More--  tftp-server usbflash1:Cisco/GUI/normal_user.html
--More--  tftp-server usbflash1:Cisco/GUI/normal_user.js
--More--  tftp-server usbflash1:Cisco/GUI/Plus.gif
--More--  tftp-server usbflash1:Cisco/GUI/Tab.gif
--More--  tftp-server usbflash1:Cisco/GUI/telephony_service.html
--More--  tftp-server usbflash1:Cisco/GUI/xml-test.html
--More--  tftp-server usbflash1:Cisco/GUI/xml.template
--More--  tftp-server usbflash1:Cisco/GUI/dom.js
--More--  tftp-server usbflash1:Cisco/GUI/logohome.gif
--More--  tftp-server usbflash1:Cisco/GUI/sxiconad.gif
--More--  tftp-server usbflash1:Cisco/GUI/uparrow.gif
--More--  tftp-server usbflash1:Cisco/GUI/CME_GUI_README.TXT
--More--  !
--More--  control-plane
--More--  !
--More--  !
--More--  !
--More--  voice-port 0/0/0
--More--  !
--More--  voice-port 0/0/1
--More--  !
--More--  voice-port 0/0/2
--More--  !
--More--  voice-port 0/0/3
--More--  !
--More--  voice-port 1/0/0
--More--   station-id number 2000
--More--   caller-id enable
--More--  !
--More--  voice-port 1/0/1
--More--  !
--More--  voice-port 1/0/2
--More--  !
--More--  voice-port 1/0/3
--More--  !
--More--  voice-port 1/0/14
--More--   station-id number 2003
--More--   caller-id enable
--More--  !
--More--  voice-port 1/0/15
--More--  !
--More--  voice-port 1/0/16
--More--  !
--More--  voice-port 1/0/17
--More--  !
--More--  voice-port 1/0/18
--More--  !
--More--  voice-port 1/0/19
--More--  !
--More--  voice-port 1/0/20
--More--  !
--More--  voice-port 1/0/21
--More--  !
--More--  !
--More--  !
--More--  !
--More--  !
--More--  dial-peer voice 2000 pots
--More--   destination-pattern 2000
--More--   port 1/0/0
--More--  !
--More--  dial-peer voice 2001 pots
--More--   destination-pattern 2001
--More--   port 1/0/1
--More--  !
--More--  dial-peer voice 2003 pots
--More--   destination-pattern 2003
--More--   port 1/0/14
--More--  !
--More--  dial-peer voice 8000 voip
--More--   destination-pattern 80..
--More--   session protocol sipv2
--More--   session target ipv4:172.20.15.250
--More--   dtmf-relay sip-notify
--More--   codec g711ulaw
--More--   no vad
--More--  !
--More--  !
--More--  sip-ua
--More--   mwi-server ipv4:172.20.15.250 expires 86400 port 5060 transport tcp unsolicited
--More--  !
--More--  !
--More--  telephony-service
--More--   max-ephones 42
--More--   max-dn 144
--More--   ip source-address 172.20.14.1 port 2000
--More--   timeouts interdigit 5
--More--   system message Serge Inc
--More--   cnf-file perphone
--More--   network-locale CA
--More--   load 7961 SCCP41.8-5-4S
--More--   time-zone 12
--More--   date-format dd-mm-yy
--More--   voicemail 8000
--More--   max-conferences 8 gain -6
--More--   web admin system name admin password Cisco
--More--   dn-webedit
--More--   transfer-system full-consult
--More--   create cnf-files version-stamp Jan 01 2002 00:00:00
--More--  !
--More--  !
--More--  ephone-dn 1 dual-line
--More--   number 1000
--More--   label Serge Elkady 1000
--More--   description Serge Phone
--More--   name Serge Elkady
--More--   call-forward busy 8000
--More--   call-forward noan 8000 timeout 16
--More--  !
--More--  !
--More--  ephone-dn 2 dual-line
--More--   number 1002
--More--   label Brack Obama 1002
--More--   description Brack Obama
--More--   name Brack Obama
--More--   call-forward busy 8000
--More--   call-forward noan 8000 timeout 16
--More--  !
--More--  !
--More--  ephone-dn 3 dual-line
--More--   number 1003
--More--   label Stephen Harper 1003
--More--   description Stephen Harper
--More--   name Stephoen Harper
--More--   call-forward busy 8000
--More--   call-forward noan 8000 timeout 16
--More--  !
--More--  !
--More--  ephone-dn 4 dual-line
--More--   number 1004
--More--   label Geogre Bush 1004
--More--   description George Bush
--More--   name George Bush
--More--   call-forward busy 8000
--More--   call-forward noan 8000 timeout 16
--More--  !
--More--  !
--More--  ephone 1
--More--   mac-address 0000.39F5.46D9
--More--   username "SElkady" password 898989
--More--   type CIPC
--More--   button 1:1
--More--  !
--More--  !
--More--  !
--More--  ephone 2
--More--   mac-address 001D.457E.B5E6
--More--   username "BObama" password null
--More--   button 1:4
--More--  !
--More--  !
--More--  !
--More--  ephone 3
--More--   mac-address 0024.C445.674F
--More--   username "SHarper" password 898989
--More--   type 7961
--More--   button 1:3
--More--  !
--More--  !
--More--  !
--More--  ephone 4
--More--   mac-address 001D.A266.EE25
--More--   username "GBush" password null
--More--   type 7961
--More--   button 1:2
--More--  !
--More--  !
--More--  !
--More--  line con 0
--More--   exec-timeout 0 0
--More--   login local
--More--  line aux 0
--More--  line 194
--More--   no activation-character
--More--   no exec
--More--   transport preferred none
--More--   transport input all
--More--   transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
--More--  line vty 0 4
--More--   password Cisco123
--More--   login local
--More--  !
--More--  scheduler allocate 20000 1000
--More--  ntp server 192.168.1.1
--More--  ntp server 192.168.2.1
--More--  end
--More--  
HomeLab#
HomeLab#
HomeLab#
HomeLab#
HomeLab#
HomeLab#show arp
Protocol Address Age (min) Hardware Addr Type Interface
Internet 172.20.14.1 - 0019.0618.b618 ARPA FastEthernet0/0.10
Internet 172.20.14.4 20 001d.457e.b5e6 ARPA FastEthernet0/0.10
Internet 172.20.14.5 20 001d.457e.b5e6 ARPA FastEthernet0/0.10
Internet 172.20.14.6 14 001d.a2b7.bd45 ARPA FastEthernet0/0.10
Internet 172.20.14.7 19 0024.c445.674f ARPA FastEthernet0/0.10
Internet 172.20.15.1 - 0019.0618.b618 ARPA FastEthernet0/0.20
Internet 172.20.15.4 1 001e.371a.2438 ARPA FastEthernet0/0.20
Internet 172.20.15.250 15 0004.9a49.3c70 ARPA Service-Engine0/0
HomeLab#
Apr 11 14:05:00.643: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-5:SEP001DA2B7BD45 IP:172.20.14.6 Socket:3 DeviceTypehone

 

[serge9]

ok guys
i figurd it out
the probelm was that i replaced the older 7951 with anoyher one
so when it bouted, and it does not have a configured Mac address associted with
so i had to delete the older mac address associated with the DN
then added the new phone mac address, phone type, and associated with the phone configutation
same was done for iP communicator

thank you any way
serge9